Reservation Agent - Dubai , Dubai, - Sunset Hospitality Group

    Sunset Hospitality Group
    Sunset Hospitality Group Dubai , Dubai,

    3 days ago

    د.إ90,000 - د.إ180,000 (AED) per year *
    Description


    Accurately process reservations via email, phone, WhatsApp, Instagram, and other communication channels using the Reservations System, while strictly adhering to Standard Operating Procedures (SOPs).

    Efficiently manage all incoming and outgoing calls


    Answer phone calls within 3 rings, utilizing the company-approved greeting standard and following the reservations script; promptly follow up on any missed calls.

    Respond to emails and messages using company-provided templates, ensuring consistency in communication.


    Maintain comprehensive knowledge of the restaurant's facilities, menus, events, and promotions; stay updated on any changes that could impact the booking process.

    Provide guests with accurate information about the restaurant's services, events, and policies.

    Manage reservation confirmations, modifications, and cancellations, ensuring all changes are accurately reflected in the system.

    Participate in and comply with training and reservation programs, including upselling and cross-selling opportunities, particularly with sister companies, to increase revenue

    Process and monitor advance deposits in accordance with company procedures.

    Handle complaints in calm and professional manner

    Regularly analyse reservation patterns and guest preferences to assist in optimizing table allocation and forecasting busy periods

    Prepare and manage daily, weekly, monthly, and yearly reports in collaboration with the Reception & Reservations Manager.
    * This salary range is an estimation made by beBee
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