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    Guest Service Supervisor - Dubai, United Arab Emirates - Anantara Hotels, Resorts and Spas

    Anantara Hotels, Resorts and Spas
    Anantara Hotels, Resorts and Spas Dubai, United Arab Emirates

    4 days ago

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    Description
    • Is responsible for Guest Servicefunction of the resort.
    • Provide prompt,courteous and efficient service to all guests, so as to achieve ahigh level of customer satisfaction.
    • Facilitatean efficient arrival and departure formality for allguests.
    • Assist guest in resort activityenquiries/requests.
    • Ensure that establishedlevels of guest service are maintained at all times within thereception area.
    • Actively elicit guest feedbackand preferences, regarding resort services and ensure action isinitiated on the same to maximize guestsatisfaction.
    • Ensure guest errands are executedas directed.
    • Prepare all informationcollaterals for guests and related departments as per the policyand standards.
    • Ensure guests are personallywelcomed and greeted by name and escorted to their rooms onarrival.
    • Provide information on resort servicesand facilities, as well as local attractions and general enquiresas requested.
    • Ensure a member of management isin attendance of all arrivals anddepartures.
    • Ensure sufficient stocking ofwelcome beverage, refresh towels and special departure expressionsare maintained.
    • Coordinate transportation forguests in collaboration with the Concierge, Bell Captain and BellMen including buggy and cartransfers.
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