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    Front Office Supervisor - Dubai, United Arab Emirates - Hilton

    Hilton
    Hilton Dubai, United Arab Emirates

    1 week ago

    Hilton background
    Description

    What will I bedoing?

    As a Front OfficeSupervisor, you will oversee the front office activities betweenthe Guest, the hotel, and the various hotel departments. A FrontDesk Supervisor is responsible for supervising the activities thatcreate the first impressions of our Guests and, therefore, mustperform the following tasks to the highest standards:

    • Supervise Front Desk operationsduring your assigned shift to a consistently highstandard
    • Ensure your shift team have a currentknowledge of hotel products, services, pricing and specialpromotional offers, as well as daily VIP and specialevents
    • Advise your shift team of any specialevents or VIP Guests in the hotel thatday
    • Monitor the appearance, standards, andperformance of Team Members with an emphasis on training and teamwork
    • Maximize sales revenues through up-sellingand marketing program
    • Manage Guest requests,inquiries, and complaints promptly andcompletely
    • Maintain the professional appearanceof the Front Desk with a focus on hospitality and Guestservice

    What are we lookingfor?

    A Front Office Supervisorserving Hilton brands is always working on behalf of our Guests andworking with other Team Members. To successfully fill this role,you should maintain the attitude, behaviours, skills, and valuesthat follow:

    • Front Officeexperience in the hotel, leisure, and/or retailsector
    • Strong commercial/business awareness anddemonstration of sales capabilities
    • Calm,organized work ethic with the ability to prioritize and meetdeadlines
    • Excellent supervisory,inter-personal, and communication skills
    • Apassion for delivering exceptional levels of Guestservice

    Itwould be advantageous in this position for you to demonstrate thefollowing capabilities and distinctions:

    • A relevant supervisory/managementcertificate/diploma or degree
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