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    Front Desk Agent - Dubai, United Arab Emirates - Juma Al Majid Holding Group L.L.C.

    Juma Al Majid Holding Group L.L.C.
    Juma Al Majid Holding Group L.L.C. Dubai, United Arab Emirates

    1 week ago

    Default job background
    Description

    TASKS DUTIESANDRESPONSIBILITIES

    PROVIDETHE HIGHEST STANDARD OF SERVICE TOGUESTS

    • Receivesguests in a friendly and efficient manner. Up sells rooms tooptimise revenue and achieve a high average roomrate.
    • Checksthe daily arrival list / Departurelist.
    • Followsupand verifies arrivals by updating registration cards in regard tospelling of guest s name address and method ofpayment.
    • Allocatesrooms and issues appropriatekeys.
    • Welcomescustomers to thehotel.
    • Meetsand responds to customer requests for information about the hoteland itssurroundings.
    • Arrangesfor special services requested by thecustomer.
    • Stayscurrent with developments in the hotel by reviewing thecommunication logbook each shift updates logbook for nextshift.
    • Arrangesfulfilment of customer services by working with Operators BellStaff Maintenance HousekeepingReservations.
    • Followup and ensure backups for complimentary & upgrade rooms areinplace.
    • Handlesincoming guest room reservations after officehours.
    • TheFront Office agent is aware always of current room status and roomavailability.
    • TheFront Office agent is fully aware of Jood Hotel Apartments serviceconcepts.
    • TheFront Office agent is fully aware of and knows how to handle allcurrent and future hotelpromotions.
    • Utilisesyield management to maximise roomrevenue.
    • Minimisesloss of revenue by adhering to all established creditprocedures.
    • Ensuresall guests establish credit uponcheckin.
    • Monitorscustomer accounts to ensure adherence to hotel credit limits bycompleting high balance reports and verifies accuracy ofregistrationinformation.
    • Improvestimeliness of cash flow by adhering to established credit andinventory controlprocedures.
    • Receivesproper approval codes for credit card payingcustomers.
    • Identifiesand records special billing instructions and notifies accountingand Front OfficeManager.
    • Communicateseffectively with guests colleagues andsupervisors.
    • Demonstratesteamwork by cooperating and assisting colleagues asneeded.
    • Handlesdifficult situations in a professionalmanner.
    • Keepseffective guest keycontrol.
    • Ensuresthat guest mail and messages are deliveredpromptly.
    • Demonstratesa working knowledge of all services and facilities of the hotel andeffectively assists the hotel sguests.
    • Issuessafety deposit boxes to guests upon request and controls thesame.
    • Usesthe ABC antecedent (A) behaviour (B) and consequence (C) approachto respond to negative comments and complaints; and notifies FrontOffice Manager immediately for appropriatefollowup.
    • Adheresto walkin minimum deposit procedures as per mandatory accountingpolicies.
    • Recordswakeup calls given at the counter and endorses them to theTelephone Operators and verifies wakeup call sheet before shiftend.
    • Communicatesto the Manager on shift immediately on Sleepout noluggage.
    • Alwayscomply with CIDProcedure.

    KNOWLEDGEOF FRONT OFFICETECHNOLOGY

    • Tohave fully conversant with the hotel Opera system and reservationprocedure.
    • TheFront Office is able to operate switchboard photocopy machine roomkeys equipment credit card machines and printers hotel alarmsystems and other Front Officeequipment.

    SECURITYHEALTH ANDSAFETY

    • Ensuresthat own cash is alwayssecure.
    • Ensuresall discrepancies in own cash are declared to the Front OfficeManager and FinancialController.
    • Ensuresthat guest details and room numbers are notdisclosed.
    • Maintainshigh confidentiality regarding guestprivacy.
    • Reportsany suspicious behaviour of guests and staff to the Front OfficeManager andSecurity.
    • NotifiesFront Office Manager and Housekeeping Manager regarding lost andfoundobjects.
    • Anticipatespossible and probable hazards and conditions and notifies theServiceManager.
    • Fullyunderstands the hotel s fire emergency and bombprocedures.
    • Followsemergency procedures to provide for the security and safety ofguests andemployees.
    • Worksin a safe manner that does not harm or injure self orothers.
    • Supportsa safe hotel by applying hotel regulations and adhering to existinglaws andregulations.
    • Maintainsthe highest standards of personal hygiene punctuality dress uniformappearance body language andconduct.
    • Adheresto paidout limitations and consults the Manager on shift for anyamounts overlimit.

    MISCELLANEOUS

    • Alwaysdisplays a positiveattitude.
    • Settingup Reception Counter with Reg. Cards keys Folios credit card slipsand envelopes prior to commencingwork.
    • Handlesforeign currencies checks signature on Traveller s cheques alongwith passportcopy.
    • Attachalerts on system or communication to registration card for anyflaws to rectify error before guestdeparture.
    • Messagesfor parcels and mail should be recorded correctly in the Items leftby guest for collectionbook.
    • Printedmaterial books to be used in serial order (e.g. rebates receiptsbooksetc.).
    • Transportrequest to be recorded and forwarded to the Concierge in hisabsence.
    • Assiststhe Front Office Manager whenrequested.
    • Attendmeeting and training required by the Front OfficeManager.
    • Acceptsflexible work schedule necessary for uninterrupted service to hotelguests.
    • Maintainown working area and materials clean tidy and in good shape;reports defective materials and equipment to the Front OfficeManager.
    • Hotelfire bomb and emergencyprocedures.
    • Hotelfacilities and nearby places of interest and services (i.e.hospitals petrol stations tourist sights)
    • Hoteland corporate marketing and promotionalprograms.
    • Corporateclients and clients generating high businessvolume.
    • Showinvolvement and be interested in environmental and/or social issuesby participating in hotel s Environmental and departmentalactivities.
    • Anyother duties as assigned by thesupervisors.


    Requirements

    2years of experience as Front OfficeAgent.

    Customer Service, Communication skills, Computer literacy, Activelistening, Interpersonal communication, AnsweringPhones
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