- Greets guests and presents themwith the menu.
- Informs guests about the specialitems for the day and menu changes ifany.
- Suggest food and beverages to the guestand also try to upsell.
- Take food and beverageorders from the guest on the order takingpads
- Obtaining revenues, issuing receipts,accepting payments, returning thechange.
- Performing basic cleaning tasks asneeded or directed by supervisor.
- Filling infor absent staff as needed in any of the F&B departmentwithin the hotel.
- Punch in the order on the POSmachine and make sure to enter the special requirements made by theguest while ordering the food. Eg: No Garlic, less spicy etc,Without egg etc.
- Communicate to the guest andprovide assistance with their queries.
- Work asa team to get all the job tasks completed in any giventime.
- Observes guests and ensure theirsatisfaction with the food andservice.
- Promptly respond to the guest with anyadditional request.
- Taking guest feedback andencouraging guest to share their feedback on our social mediaplatform e.g. Trip advisor, Trust youetc.
- Maintaining proper dining experience,delivering items, fulfilling customer needs, offering desserts anddrinks, removing courses, replenishing utensils, refillingglasses.
- Properly open and pour wine at thetableside.
- Adhere to grooming and appearancestandards consistently.
- Understands and cancommunicate products and services available at theresort.
- Must have some familiarity with basiccooking knowledge.
- Help other areas of therestaurant such as answering telephones and completing financialtransactions.
- Print closing report and drop thecash with the front office / accountsdepartment.
- Tally the Credit Card settlementsfor the day with the batch closing report from EDCmachine.
- Close the shift on the POSterminal.
- Other tasks that areassigned
- Excellent communication skills inEnglish, both written and verbal
- Trustworthywith attention to detail and high levels of accuracy in theirwork
- Pro-active and energetic with a positive'can do' attitude
- Ability tomulti-task with prioritization skills
- Knowledgeof the products/items selling in theoutlet
- Proficient in the use ofMicros
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Waiter - Dubai, United Arab Emirates - Accor- North & Central America
Description
Qualifications