Jobs
>
Dubai

    Customer Experience - Dubai, United Arab Emirates - Noon Dubai

    Default job background
    Description

    What will the role looklike?

    Youwill:

    CSAT andNPS

    • Take ownership of loyalty metricsacross all noon touchpoints
    • Monitor, analyzeand identify operational gaps to report on CSAT and NPSmetrics.
    • Proactively identify CX metric trends(with a deep understanding of NPS framework) to prevent or detectcustomer impacting issues. Collaborate with relevant teams forimprovements.
    • Implement strategies to improvemetrics, fostering stronger customer relationships and brandadvocacy.

    UIExperience

    • Champion a user-centricdesign approach, ensuring that user needs, preferences, andbehaviors drive the design process. Conduct user research, gatherinsights, and translate them into effective userexperiences.

    Customer Journeymapping

    • Act as the 'voice ofthe customer,' identifying impediments to the customerexperience across various touchpoints and journeymaps.

    Insights

    • Spearheadhigh proficiency in deriving critical insights through advancedanalytical thinking (integrating data from internal and externalsources, using primary and secondary research to understand factorsinfluencing consumer behavior).
    • Stay updated onthe latest trends, best practices, and emerging technologies in thefield. Bring innovative ideas and approaches to the table, pushingthe boundaries of user experience.
    • Presentfindings and recommendations to leadership and relevant teams forinformed decision-making.

    ProgramManagement

    • Oversee and manage customerexperience programs to enhance satisfaction andloyalty.
    • Develop and execute initiatives toimprove the overall customer journey, covering platform, delivery,support, and retention strategies.

    CustomerSupport

    • Understand inbound andescalation channels to develop and implement customer servicepolicies for consistent and exceptional servicedelivery.

    Attributes to succeed in therole

    Qualifications

    • Graduateor Postgraduate from a Tier 1 College
    • Minimumof 3-5 years in a customer experiencerole

    Skills experiences andbehaviors

    • Start-upexperience required.
    • Preference for e-commerceexperience (not mandatory).
    • Strongunderstanding of customer experience principles, strategies, andbest practices.
    • Proficient in analytical andproblem-solving skills, capable of identifying root causes anddeveloping tactical and strategicsolutions.
    • Demonstrated ability to drivesatisfaction and loyalty in previousroles.
    • Understanding of business strategy andconsumer behavior
    • Proficiency in MS Word,Excel, and PowerPoint
    • Effective communication& Organizational skills


  • Al-Futtaim Dubai, United Arab Emirates

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...


  • Hireget Dubai, United Arab Emirates

    **Responsibilities**: · - Develop and implement strategies to enhance customer satisfaction and loyalty. · - Monitor customer feedback and analyze data to identify trends and areas for improvement. · - Collaborate with cross-functional teams to ensure a consistent customer experi ...


  • CMACGM Dubai, United Arab Emirates

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group ...


  • Brainlake Advertising LLC Dubai, United Arab Emirates

    **About The Job**: · We are seeking a Customer Experience Strategist & UX Researcher who excels in utilizing behavioral science, user experience research, and strategic thinking to enhance healthcare services. This role involves mapping out customer journeys, developing personas, ...


  • Talent Pal Dubai, United Arab Emirates

    Make a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...


  • WEETAZ Dubai, United Arab Emirates

    **_Job Description:_** · - _Develop and implement customer experience strategies, programs, and initiatives to enhance customer satisfaction, loyalty, and retention._ · - _Monitor and analyze customer feedback, satisfaction scores, and trends to identify areas for improvement and ...


  • The Loom Collection Dubai, United Arab Emirates

    **The Loom Collection Furniture** Shop is seeking a passionate and responsible Customer Experience Associateto join our studio location in Dubai Investment Park 1. You will provide exemplary customer service both online and in person in order to drive sales and retain our custome ...


  • Sanofi US Dubai, United Arab Emirates

    **Job title**: Customer Experience Manager · - Location: Dubai · - Job type: Permanent, Full time · **Our Team**: · We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes. · As the Key Accoun ...


  • Serco Plc Dubai, United Arab Emirates

    Make a difference every day · Job Opportunity · The purpose of the role is to provide world class customer service to customers and to assist the Operations teams and service partners in delivering the best possible operational standards in all aspects of the passenger journey. · ...


  • SensAsia Urban Spa Dubai, United Arab Emirates

    **SCOPE** · Our Spa Receptionists / Customer Experience Officers are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Com ...


  • ORO24 DEVELOPMENTS LLC Dubai, United Arab Emirates

    As a Real Estate Customer Service/Experience Representative, you will be part of a ORO24 Developments Customer Service/Experience Team that strives to provide best in class service to customers. Our customer base is diverse and we're looking for someone who can perform the follow ...


  • Emirates NBD Dubai, United Arab Emirates

    **Assistant Manager, Customer Experience Design | M**: · **Organisation Unit Purpose*** · - This function represents a critical and strategic role within the organization and is responsible to enhance customer experience through various touch-points across the organization. This ...


  • Zoom Dubai, United Arab Emirates

    We are seeking a talented CX/ UCaaS Account Manager with deep experience in onboarding and leading partners specialised in Phone & Contact Center sales. You will have an in-depth knowledge and understanding of the industry and CX market. This role is an individual contributor pos ...


  • 1004 Gourmet Dubai, United Arab Emirates

    AMAZON experience or related field is a must. · - Ability to use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. · - Listening to customers' concerns and handling complaints and returns · - Giving detailed explanations o ...


  • Aramex Dubai, United Arab Emirates

    **Position Overview**: · The Customer Experience Continuous Improvement Manager plays a critical role in enhancing customer satisfaction and loyalty by leading and implementing various initiatives aimed at improving the overall customer experience. This position involves analyzin ...


  • MEDICAL CENTER DUBAI Dubai, United Arab Emirates

    We are looking for a passionate and dynamic customer service agent with knowledge of aesthetics and beauty to join our well-reputed clinic · **Job Types**: Full-time, Contract · **Salary**: AED3, AED4,000.00 per month · **Experience**: · - aesthetic clinic: 2 years (required) ...


  • DLMC CONSULTS LLC Dubai, United Arab Emirates

    We are looking for Customer services with experience in UAE. · Must have experience in freight forwarding. · Immediate joiner only. · **Salary**: AED5, AED5,500.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (r ...


  • Google Dubai, United Arab Emirates

    **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - Experience in leading delivery teams, migration, implementation, or managed service operation of technology service engagements for organizations. · - Experience in consulting or IT services ...


  • IWC Dubai, United Arab Emirates

    Reference Code: 90008**Trade Marketing and Customer Experience Manager (Temporary)**: · - Dubai, DU, AE- Fixed TermOur strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global comp ...


  • TELEIOS GLOBAL FZ LLC Dubai, United Arab Emirates

    **Responsibilities**: · - Assist customers in setting up E-Gaming systems, including PC games and simulators. · - Troubleshoot technical issues related to gaming hardware and software. · - Provide extraordinary customer support to ensure a positive gaming experience for all custo ...