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    Wellbeing Specialist - Dubai, United Arab Emirates - Concentrix

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    Description

    About the job

    This rolesupports individuals and teams who work in the Content Moderationspace on highly sensitive content. Candidate will help deliver anemployee wellbeing program and provide 1:1 counselling and groupsessions to a multi-cultural team in a diverseenvironment.

    Profile:

    • Clinical,Counselling or Industrial Psychologist - at least Master'sDegree
    • Min 2-3 years clinicalexperience
    • Additional certifications in a rangeof therapies beneficial
    • Experience withinnovation & strategy in wellness programs, preferablywithin a Corporate setting
    • Content Moderationexperience would be a big plus
    • Excellentcommunication skills
    • Emphatic and pleasantmanner, blending well with both teams &individuals
    • Able to build requiredtrust
    • Innovativeapproach

    Strategy:

    • Driveinitiatives to achieve healthyoutcomes
    • Evaluate program effectiveness andanalyze data
    • Driving Continuous ImprovementInitiatives
    • Recommend organizational process orpolicy change

    Employeecare:

    Individually

    • Conductneeds assessments/ psychometricassessments
    • Monitor health ofemployees
    • Conduct 1:1 counseling sessions toguide and coach the employees.
    • Monitoremployee's progress on a regular basis to ensure thattheir needs are met by the course of action, and to adjust it ifnecessary.
    • Manage clinical cases asappropriate
    • Ensure appropriate escalationprocedures in place
    • Tracking alldata

    GroupWorkshops/Sessions

    • Designactivity-based, customized workshops based on the particular natureof the work:
    • On how to maintain personal lifebalance, stress management, anger management, how to overcomedepression, therapies, etc.
    • To address commonobservations/issues
    • Report on health outcomesof members

    Reporting &Communications:

    • Communicate with theglobal Wellness Team on a regular basis to discuss observations andinsights
    • Communicate with the Global AccountManager on a regular basis, agreeing format and cadence of reports,additionally attending any vendor forums
    • Manageall communications to agents
    • Manage dashboardsand reports creation
    • Report on health outcomesof members
    • Managing personal confidentialrecords and reports


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