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Abu Dhabi

    Application Support Manager - Abu Dhabi, United Arab Emirates - Miral Experiences

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    Description
    • Supporting the user community which also includes scheduled training on applications to the user community
    • Responsible for configuring / customizing Maximo application as required
    • Responsible for configuring Kronos application as per HR Policies
    • Responsible for application testing and driving UAT sessions for Maximo and Kronos
    • Reviews current status of system applications and prepares recommendations for systems improvements
    • Performs system administration activities, which includes coordinating and managing the installation/patches, and configuration of Kronos devices, software and related application software upgrades
    • To provide Application services in the form of: Assisting End user community at 1st level
    • Ability to manipulate, extract and validate data to create all necessary reports as required. Utilizing of reporting tool: IBM-BIRT Designing & maintaining workflows in line with the delegation of authority
    • Designing & maintaining Start Centers, KPI's, Dash Boards and Work flows
    • Managing user accounts related to Maximo Kronos application (and the associated security roles)
    • Managing Web Sphere (for Maximo) and JBoss (for Kronos) Application Servers
    • Ensuring that provided data is uploaded to the repository accurately
    • Conducting day-to-day administration in Maximo and Kronos applications
    • Participating and assisting requirements gathering related to Maximo and Kronos applications
    • Supporting a variety of interfaces Maximo-Oracle, Maximo-MSAD, Maximo Integration Framework (MIF), Kronos-Oracle Troubleshoot and fix
    • Responsible for escalation to the technical team for infrastructure or database support/issues
    • Responsible for escalation to the application manager

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