Service Advisor - Dubai, United Arab Emirates - Juma Al Majid Holding Group

Juma Al Majid Holding Group

Verified Company

Dubai, United Arab Emirates

4 weeks ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Job Information:

Industry

AutomotiveCity
DubaiState/Province
Dubayy (Dubai)Country
United Arab EmiratesZip/Postal Code

Receives & serves customers' following companies' & manufacturers' procedures in order to sustain a positive service experience to each customer.

2) Solves customers' complaints to keep a high level of customer satisfaction.

3) Up sells added value services to maximize revenue to service center.

4) Updates customers' information on system for reliable CRM data.

5) Reviews outstanding repair orders continuously for closing & settlement.

6) Attends training programs to improve skills & competencies

7) Feeds back ideas/suggestions to improve customers' service processes & increase revenue.

8) Advises customer the feasibility of car trade in when repair costs become high as to get customer's trust & loyalty.

Requirements:

High School graduated or educational courses related to customer service.
3 years experience in customer service (preferred with any Automotive Agency/Dealer specially in Body Repair.)
Excellent communication skills in English (additional Arabic language is preferred).
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