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    Telephone Operator - Dubai, United Arab Emirates - the first group dubai

    the first group dubai
    the first group dubai Dubai, United Arab Emirates

    1 week ago

    Default job background
    Description
    • Ensure brand standards, policiesand procedures are adhered to at alltimes.
    • Maintain complete knowledge of all hotelfeatures/services, hours of operations, all hotel restaurant foodconcepts, menu price range, dress code and ambiance, all hotel roomtypes, numbers/names, layout appointments, amenities and locations,all hotel room rates, special packages and promotions, daily housecount and expected arrivals/departures scheduled daily groupactivities, names and locations of meeting/banquet rooms, roomavailability status for any given day.
    • Maintaincleanliness throughout the areas.
    • Organize andimplement all special needs, personal preferences and amenitydistribution in accordance to the department's standardsand procedures.
    • Answer and direct all externalincoming telephone calls following the standard telephoneetiquettes.
    • Takes In Room Dining orders fromthe guests over the telephone. Enters order into MICROSsystem.
    • Communicates special instructions tothe kitchen and expediters.
    • Handlesguests' complaints and takes action to resolveproblems.
    • Accepts and relays guests messages,either manually, written or through voice mailsystem.
    • Maintain and update Opera telephoneDirectory.
    • Prepare any admin related tasksdelegated by the line manager.
    • Takes requestfor wake up calls and follows through to ensure guests receivetheir wake up call at the requestedtime.
    • Greets guests with a cheerful andpleasant voice during theconversation.
    • Responds to emergency situationscalmly, effectively, according to hotelguidelines.
    • Actively participate in sending anddistributing all incoming and outgoing faxes andmessages.
    • Understand and know all SOPs for fireevacuation, your role and what is required in Emergencysituation.
    • Successful completion of thetraining / certification process.
    • Develop andmaintain positive and productive working relationships with otheremployees and departments. Support all co-workers and treat themwith dignity and respect.
    • Follow, comply andensure that all guests are checked-in and out from the DTCMe-service portal and CID systems.
    • Follow,comply and ensure that all service requests and incidents eitherrequested by a guest and/or associates are logged intoFCS/e-connect software in a timelymanner.
    • Perform any other works as and whenassigned by the supervisor and/ormanagement.

    Desired Skill &Expertise:

    • At least 1+ yearsexperience working at the reception or as a telephone operator in a4* property with 250+ inventory.
    • 1 yearexperience Front Office computerliteracy
    • Excellent communications skills withProficiency in speaking and writingEnglish.
    • Team player with excellent planning,organizing skills and excellent problem-solvingskills.
    • Able to work flexible working hourswith rotating shifts.
    • Pleasant personality andgood grooming.
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