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    Guest Relations Agent - Dubai, United Arab Emirates - fairmont hotel dubai

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    Description
    • Consistently offer professional,friendly and engaging service
    • Handle guestconcerns and react quickly, logging and notifying properdepartments
    • Be part of Guest Services teamwhile ensuring all service standards arefollowed
    • Attend regularly scheduleddepartmental meeting
    • Balance operational,administrative and Colleague needs
    • Assistguests regarding hotel facilities in an informative and helpfulway
    • Follow department policies, procedures andservice standards
    • Follow all safetypolicies
    • Other duties as assigned

    Qualifications

    • Passion for guestservice.
    • Excellent written and verbalcommunication, interpersonal and leadershipskills.
    • Highly organized, results-oriented withthe ability to be flexible and work well underpressure.
    • Fluency in English, and at least oneadditional EU language
    • Must have the ability tohandle a multitude of tasks and Guestrequests.
    • Knowledge of Opera or Opera cloudProperty Management System an asset.
    • Ability towork independently and prioritizeresponsibilities.
    • Experience with a Hotelloyalty program an asset.


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