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    Call Centre Executive - Dubai, United Arab Emirates - Talent Pal

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    Description

    JOBSUMMARY / PURPOSE

    To ensure the smooth operations of theCall Centre which is engaged to understand the customer concern& to convey/transfer the same to the operation team orrelevant department. A customer service executive will act as aliaison provide product/services information and resolve anyemerging problems that our customer might face with accuracy andefficiency. They must be patient empathetic a problem solvercommunicative ensure excellent service standards respondefficiently to customer inquiries and maintain high customersatisfaction.

    Responsibility:

    • Always adhering to the call centre procedures andpolicies for all 800 lines Inbound and Outbound (South DSA Assets& DuserveFM) calls.
    • For professionallyhandle the customer call as per the company standard.
    • For transfer of calls to specific departments dependingon the client/customers requirement.
    • Forappropriate use of the CAFM systems.
    • Toprovide personalized customer service to the highestlevel.
    • To prepare and circulate aging monthly& daily reports to the Execution Team.
    • Prepare various reports on service request incidents& work orders for the execution team.
    • Building customers interest in the services and productsoffered by the company.

    QUALIFICIATON: Higher SchoolSecondary or Graduate

    KNOWLEDGE SKILLAND ABILITY: Intermediate Knowledge of MS Office EmailCommunication CAFM systems.

    JOBSPECIFIC SKILL IF ANY: Soft Skills CommunicationIntermediate Knowledge of Email and Chat Communication.

    Please submit yourapplication only if you MEET the requirements. Interestedcandidates may submit their CV passport and visa copy citing theirnotice period and salary expectations to confidential

    Location: DubaiUAE

    This job has been sourcedfrom an external job board.
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