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    Reservations Agent - Dubai, United Arab Emirates - Millennium Hotels and Resorts MEA

    Millennium Hotels and Resorts MEA
    Millennium Hotels and Resorts MEA Dubai, United Arab Emirates

    1 week ago

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    Description
    • Assist guests in making roomreservations through various communication channels, includingphone, email, and online platforms.
    • Provideinformation about room availability, rates, and hotelamenities.
    • Ensure accurate and efficientprocessing of guest reservations.
    • Address guestinquiries and concerns related to bookings andaccommodation.
    • Verify guest information andpayment details to confirm reservations.
    • Offerassistance and recommendations to guests based on their preferencesand needs.
    • Promote special offers, packages,and discounts to enhance the guestexperience.
    • Maintain up-to-date knowledge ofhotel policies, procedures, and roomtypes.
    • Collaborate with the reservations teamto ensure accurate room inventorymanagement.
    • Assist with group reservations andbookings as needed.
    • Uphold a high standard ofcustomer service and professionalism in allinteractions.
    • Participate in ongoing trainingto improve reservation skills andknowledge.
    • Operate in a safe andenvironmentally friendly manner to safeguard the health and safetyof guests and colleagues, as well as contribute to environmentalconservation.
    • Adhere to the company'senvironmental, health, and safety procedures andpolicies.
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