Account Administrator-Workforce Solutions - United Arab Emirates - Transguard Workforce Solutions

    Transguard Workforce Solutions
    Transguard Workforce Solutions United Arab Emirates

    1 day ago

    Description
    Description

    We are currently recruiting for an Administrator – Workforce Solutions on a 3-month temporary contract to join our Manpower Solutions team in our Headquarters, located in DAFZA, Dubai Airport Freezone.

    Scope: Administrator – Workforce Solutions is responsible to support the Account Management team in the delivery of the HR services to the assigned key accounts, working with the Manager – Workforce Solutions to Ensure the customers & employees expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures

    Financial

    • Updated accurate salaries and bank details ensuring salaries are processed correctly.
    • Timely submission of cash requests, claims and expenses made towards passes and permits.
    • Maintain accuracy in application of visa, medical, passes. 

    Customer

    • Closely working with account management team on Transition Planning for Onboarding/Offboarding Projects
    • Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests.
    • Ensure all tasks are aligned to the agreed SLA with the teams.

    Process

    • Support in weekly and monthly reports on admin activities and status as and when required.
    • Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs) for the each of the assigned accounts.
    • Understand how the individual work schedules are aligned to the team schedule to meet the deadlines.
    • Assist in the disciplinary issues arising from employees in conjunction with client HR.
    • Track and maintain records of employees pertaining to their life cycle (personal documents, passes and permits, medical insurance, lifecycle documents etc. 

    Innovation

    • Data Dump Management and using reports to enable efficiency in work.
    • Participate in Continuous improvement initiatives to bring efficiency and savings. 

    Selection Criteria  

    • Should be aware of the Basic UAE Labor laws and processes.
    • Minimum English Language Level 4 (by Transguard Group Standards)
    • Min 1-2 years of administrative experience (HR knowledge is an advantage)
    • Should be organized with the ability to re-prioritize and multitask.
    • Good communication skills
    • Customer Service skills
    • Exposure to HRMS system will be an advantage.
    • Good computer skills with experience in using all MS office tools.
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