Jobs
>
Abu Dhabi

    IT Helpdesk Engineer - Abu Dhabi, United Arab Emirates - Dautom

    Dautom
    Dautom Abu Dhabi, United Arab Emirates

    2 days ago

    Dautom background
    Description

    Provide first and second line technical support, answering user queries relating to hardware and software problems, via

    desk visit, phone and email

    Answer and log all service desk calls that are received via desk visit, telephone and email in a timely manner, escalating

    any issues to third line support when required

    Proactively monitor the Service Desk inboxes

    Resolve IT Support issues, aiming to resolve as many calls as possible as first point of contact

    Give customers confidence that their issue is understood and being dealt with promptly, keeping them informed of

    progress, driving issues through to resolution, offering mitigations where applicable

    Maintenance of user accounts on various systems, including AD and Exchange

    Maintenance of the Firms hardware, i.e. mobile devices, laptops, PCs, monitors etc.

    Process management such as new joiners, leavers, mobile distribution, laptop loans etc.

    Assist with Conference / Meeting Room assistance

    Building and installing PCs and mobile devices

    Assistance with Project work and implementation

    Evaluate documented resolutions and analyse trends for ways to prevent recurring issues.

    Alert management and service owners to emerging trends in incidents.

    Assist in software releases and rollouts according to Change Management best practices.

    Escalate incidents with accurate documentation to service owners, when required.

    Record, track and document the Service Desk incident solving process, including all successful and unsuccessful decisions

    made and actions taken, through to final resolution.

    Bachelors degree in Information Technology, Computer Sciences or relevant discipline.

    Must have 6 years of experience in the relevant field in a face paced working environment.

  • Dautom

    IT Helpdesk Engineer

    4 days ago

    Dautom Abu Dhabi, United Arab Emirates

    Provide first and second line technical support answering user queries relating to hardware and software problems via · desk visit phone and email · Answer and log all service desk calls that are received via desk visit telephone and email in a timely manner escalating · any issu ...

  • BigData Technology Solutions

    Help Desk Support

    1 week ago

    BigData Technology Solutions Abu Dhabi, United Arab Emirates

    Job Description: · - Service Desk Agent will have multilingual capabilities of English, Hindi and Malayalam · - Log all activities, All incidents and requests to be tracked for successful resolution and closure. · - Coordination for delivery & collection of hardware units and per ...

  • MC Recruitment Consultancy

    Mep Team Leader

    1 week ago

    MC Recruitment Consultancy Abu Dhabi, United Arab Emirates

    We are currently in need of an **MEP Team Leader**, to work for our client based in Abu Dhabi. · - **Job Description & Responsibilities**:_ · - Must have worked as MEP Team Leader, minimum of 2 years. · - Support and have responsibility for ensuring the estate team implement the ...

  • TTUAE

    Operations & Office Coordinator

    1 day ago

    TTUAE Abu Dhabi, United Arab Emirates

    We are an IT Services & Solutions provider based in Salam Street Abu Dhabi. · We are currently seeking a highly organized and motivated individual to join our team as an Office Admin and Operations Coordinator. · **Responsibilities**: · - Overseeing the day-to-day operations of o ...

  • Mercato Family Clinic

    Senior Marketing and Social Media Executive

    3 days ago

    Mercato Family Clinic Abu Dhabi, United Arab Emirates

    This is a remote position. · Fully remote position to work from home anywhere in South Africa · Our client is a IT Support and Services company. · Responsibilities: · Answering support calls and logging them on our helpdesk system. · Providing the highest levels of customer s ...

  • Mercato Family Clinic

    Senior Marketing and Social Media Executive

    1 week ago

    Mercato Family Clinic Abu Dhabi, United Arab Emirates

    This is a remote position. · Fully remote position to work from home anywhere inSouth Africa · Our client is a IT Support andServices company. · Responsibilities: · Answering support calls andlogging them on our helpdesksystem. · Providing the highest levels of customerservic ...

  • Luxoft

    Senior Project Manager

    3 days ago

    Luxoft Abu Dhabi, United Arab Emirates Full time

    Project description · We are hiring for projects in the Middle East. There are many opportunities in the region. Our team consists of application and technical support engineers, DevOps, developers. · Responsibilities · Lead and oversee the delivery of IT services to a large clie ...