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    Concierge - Dubai, United Arab Emirates - Accor- North & Central America

    Accor- North & Central America
    Accor- North & Central America Dubai, United Arab Emirates

    1 week ago

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    Description
    • Welcome and assistGuests' according to BrandStandards.
    • Be an ambassador of Fairmont Dubaiby providing memorable Guestexperiences.
    • Ensure prompt, efficient andupdated recording of mails, parcels, andmessages.
    • Maintain a perpetual presence on theConcierge Desk throughout the hours of theshift.
    • Remain observant, note preferences ofthe Guest, and respond accordingly inquiries &requests.
    • Greet and assist Guests followinghotel standards either in person or on thephone.
    • Greet all Guests courteously, using theGuest's name whenever possible and maintains a genuinesmile and keep friendly and interestedmanners.
    • Follows Occupational Health &Safety regulations.
    • Report suspicious people,behavior, parcels and vehicles to hotelSecurity.
    • Ensure adherence toFairmont's Code of Ethics.
    • Offerassistance to Guests and provide them with many differentalternatives.
    • Maintain well grooming andimmaculate presentation in clean uniform, polished shoes and wearname tag at all times when on duty.
    • Personalizethe interaction in anyway and engage with Guests asindividuals.
    • Remain up to date andknowledgeable regarding nearby places of interest, promotions andevents.
    • Offer accurate directions with acomplimentary map of surrounding area while offeringdirections.
    • Follow up and make sure allmessages / requested items delivered within 15 minutes, all writteninformation should be clear, legible and presented on hotelpaper.

    Qualifications

    • Must possess outstanding Guestservices skills, professional presentation and sophisticated verbal& written communication skills.
    • Must beGuest-oriented, have a vibrant personality, and radiate enthusiasmto assist people.
    • Proficient in the Englishlanguage (verbal & written), additional languages are anasset.
    • Must be able to handle a multitude oftasks in an intense, ever-changingenvironment.
    • Must be flexible in terms ofworking hours, and able to work with little or nosupervision.
    • Must have the ability to assessand make decisions based on strong, analytical, problem-solvingskills.
    • Must be computer literate in MicrosoftWindows and MS Office suite.
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