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    Cluster General Manager - Dubai, United Arab Emirates - marriott hotel

    marriott hotel
    marriott hotel Dubai, United Arab Emirates

    1 week ago

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    Description

    JOBDESCRIPTION: Software Trainer & Service Desk Analyst(Salarystarting at$70K)

    • Weare looking for someone confident, able to work independently,learn software and be a proactive team player who loves achallenge.
    • Thisperson will own the software training programs, includingdeveloping training materials, building a learning managementsystem, and will be responsible for training new hires internallyas well as external customers in person andremotely.
    • Thegoal of this role is to enable better-informed customers to reducesupport requests, alleviate customer frustration and increasecustomersatisfactions.
    • Theideal candidate will be polished, professional, have a positive,upbeat attitude, and have previous software training experienceworking in a similar type of workenvironment.
    • Theperfect fit will have a balance of instructional design &training, communication, organization, technical and peopleskills.
    • Hands-onexperience with Windows 10, Office 365,WorldoxorNetDocs,Kofax PDF Pro, Citrix Sharefile, HP laptop / desktop computers, iOS/ Android smartphones, Digital dictation, . VoIP phones, Mac o/s,HP printers and will behelpful

    RESPONSIBILITIES:

    • Ownthe overall software trainingprograms
    • HelpdeskRequests
    • Learningall facets of the WWHGD software and relatedproducts
    • Developan internal employee training program and administerit
    • Provideone-on-one training with customers in person andremotely
    • Developerand maintain articles in knowledgebases

    Requirements

    QUALIFICATIONS

    • HighSchool graduate or highereducation/trainingand/or equivalent workingexperience.
    • Proven,prior software trainer experience (min. 5years).
    • Abilityto prioritize effectively and handle shifting prioritiesprofessionally.
    • Abilityto balance empathy and accountability with a client, to executeeffective trainingsessions.
    • StrongInterpersonal skills for both compassion for customers and ateam-first attitude withteammates
    • Instructionaldesign and technical documentation skills for developing trainingcontent
    • Excellentwritten and verbalcommunication
    • Excellentorganization skills anddetail-oriented
    • Abilityto learn new software and then teach it toothers


    QUALIFICATIONS High School graduate or higher education/trainingand/or equivalent working experience. Proven, prior softwaretrainer experience (min. 5 years). Ability to prioritizeeffectively and handle shifting priorities professionally. Abilityto balance empathy and accountability with a client, to executeeffective training sessions. Strong Interpersonal skills for bothcompassion for customers and a team-first attitude with teammatesInstructional design and technical documentation skills fordeveloping training content Excellent written and verbalcommunication Excellent organization skills and detail-orientedAbility to learn new software and then teach it toothers
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