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    Guest Service Agent - Dubai, United Arab Emirates - RADISSON HOTEL GROUP

    RADISSON HOTEL GROUP
    RADISSON HOTEL GROUP Dubai, United Arab Emirates

    2 hours ago

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    Description
    • To be an ambassador of the Front Office and the hotel, in and outside the work place.
    • To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
    • To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
    • To personally greet and escort the guests rather than pointing out directions.
    • To ensure that the privacy of the guests and the confidentiality of the information is respected.
    • To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
    • To properly use the supplies, equipment and to ask for requisitions accordingly.
    • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction and recording it.
    • To call the Duty Manager, AFOM or FOM for advice in serious cases or if an approval is required.
    • To ensure a proper use of the telephone etiquette as per standards.
    • To always keep the working area clean and well maintained.
    • To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
    • To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures.
    • To share daily activity highlights with the manager including internal and external guest opportunities.
    • To be aware of and to report all guest comments or complaints.
    • To be aware of all VIPs visiting or staying in the hotel.
    • To maintain an accurate Guest History.
    • To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Manager.
    • To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
    • To do a proper cashier closer and to ensure a complete handover between the shifts.
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