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    EStore Manager - Dubai, United Arab Emirates - Dautom

    Dautom
    Dautom Dubai, United Arab Emirates

    1 week ago

    Dautom background
    Description

    Position Responsibilities:

    • Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
    • Manage ecommerce team allocating tasks and activities on a day to day basis with a view to increasing productivity and support the business to maximize customer satisfaction.
    • To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team members skills.
    • Provide senior management team with consolidated and updated reports advise them on the way forward
    • Planning and managing ECommerce functions build & align operations with existing procedures
    • Consolidating product portfolio managing product uploading and allocation reviewing stock reports
    • Manage eCommerce business operation activities End to End and resolve operational or technical issues
    • Reviewing website content and automated procedures for maintenance (category management CMS promotions as per guidelines)
    • Collaborate closely with the online teams and regional creative agencies keep product updates on schedule and handle promotion set up
    • Manage and publish content in the ecommerce platform for product releases landing pages campaigns in alignment with the Content Manager
    • Manage quality assurance of campaigns and product launches
    • Responsible for accurate publishing of eStore content and product catalogues.
    • Support in planning testing and releasing system enhancements to the eStore platforms
    • Analyse product performance and recommend improvements to increase online sales
    • Responsible for promotion setup price and merchandising content management on eStore platform
    • Regular coordination with logistics and customer service teams to ensure customer satisfaction
    • Regularly audit competitor activities on local and global level
    • Benchmark global best practices and find insights for regional optimization strategy
    • Manage customer reviews FAQs and other feedback and coordinate with operations teams
    • Able to produce and assess regular reporting for product and sales performance KPIs
    • Incident handling in coordination with eStore Incident Manager

    Essential skills and experience:

    • At least 10 years experience in a relevant ecommerce company or division
    • Ability to handle multiple demands efficiently while being well organized and maintaining high attention to detail
    • Comfortable interacting with technical and nontechnical stakeholders
    • Analytical skills to be able to track and generate data based insights
    • Must possess good interpersonal skills in order to build strong positive business relationships
    • Solid understanding of ECommerce & Digital Marketing best practices
    • Possess an innovative problemsolving and solutionsoriented mindset
    • Demonstrated ability to learn quickly and manage change effectively

    Qualification:

    • Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in ecommerce
    • Demonstrated written and communication skills.
    • Must be system oriented as well as computer literate and advanced user of MSOffice applications (Word Excel PowerPoint Outlook)
    • Fluent in English

    Remote Work :

    No

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