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    Agent Restaurant Reservations - Dubai, United Arab Emirates - Atlantis Resort

    Atlantis Resort
    Atlantis Resort Dubai, United Arab Emirates

    5 days ago

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    Description

    Responsibilities:

    • Assisting and advising customers who may be choosing from a variety of travel options.
    • Making reservations for customers based on their various requirements and budgetary allowances.
    • Checking the availability of accommodation or transportation on the customers' desired travel dates.
    • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
    • Processing payments and sending confirmation details to customers.
    • Sorting out any issues that may arise with bookings or reservations.
    • Selling and promoting reservation services.
    • Answering any questions customers might have about the reservation process.
    • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
    • Providing support to customers who may need to amend or cancel a reservation.

    Requirements:

    • High school diploma.
    • Certified travel associate (CTA) or certified travel counselor (CTC), preferred.
    • Experience working in sales or public relations, preferably in the hospitality or travel industries.
    • Customer-service experience.
    • Excellent written and verbal communication skills.
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.
    • Proficient in microsoft office suite.
    • Data entry experience.
    • Flexible working hours.
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