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    Spa Therapist - Dubai, United Arab Emirates - Hilton

    Hilton
    Hilton Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 4 days ago

    Hilton background
    Description

    What will I be doing?

    As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

    • Attending Hilton Trainings and monthly departmental meetings as required
    • To ensure high standards of cleanliness in the department
    • To report any maintenance issues to the Manager
    • Assist in all areas of the operations as requested by the Manager
    • To be fully aware of current and future services offered by the hotel
    • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
    • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
    • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
    • Accurately process all billing and posting for spa and retail services: report any overages and shortages to the Manager
    • Accurately explain spa treatment menu and packages to guests
    • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
    • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
    • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
    • Ensure stocking of water and other beverages and set up and break down of beverage
    • Assisting guest and providing personal training session, if necessary
    • Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
    • To ensure audio-visual equipment is well maintained and in good condition
    • To ensure high standards of cleanliness in the department
    • Provides courteous and efficient guest service from point of arrival through check out
    • Orient the guests through our Fitness facility, greets guests and provides personal guest service

    What are we looking for?

    At Hilton Dubai Palm Jumeirah, a Spa Therapist serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
    • Experience in hospitality or customer service industry is required
    • Ability to read, write, speak and understand the English language to effectively communicate with guests
    • Ability to speak effectively in front of groups of customers or employees of organization
    • Ability to deal with problems involving several concrete variables in standardized situations
    • At least 1 year experience in the spa or hospitality industry

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Experience in a resort or wellness related field
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