Assistant Reservations Manager - United Arab Emirates - IHG

    IHG
    IHG United Arab Emirates

    1 day ago

    Description
    Description

    First impressions count.

    To get our guests' memorable experiences off to an unforgettable start, we're looking for an Assistant Reservations Manager who can lead with confidence, inspire a high-performing team, and ensure every booking journey is seamless from first inquiry to final confirmation. You'll combine operational excellence with a genuine passion for guest experience, making sure every interaction reflects our brand standards and leaves guests feeling informed, valued, and excited about their stay.

    A little taste of your day-to-day

    Every day is different, but you'll mostly be:

    ● Leading, coaching, and motivating the reservations team to deliver exceptional guest service at every touchpoint
    ● Overseeing all reservation activities to ensure accuracy, efficiency, and compliance with brand standards
    ● Managing, monitoring, and optimizing inventory, rates, availability, and promotions in line with revenue strategies
    ● Acting as the main escalation point for complex reservations, guest concerns, and special requests
    ● Ensuring IHG Rewards Club members and returning guests are consistently recognized and their preferences honored
    ● Analyzing booking trends, pick-up reports, and performance data to support forecasting and revenue decisions
    ● Collaborating closely with Revenue Management, Front Office, and Sales teams to maximize occupancy and guest satisfaction
    ● Maintaining up-to-date knowledge of hotel services, packages, and promotions to guide both guests and the team
    ● Ensuring reservation systems, procedures, and records are accurate, compliant, and well maintained

    What we need from you

    ● Proven experience in reservations or front office operations, with leadership or supervisory experience preferred
    ● Strong communication skills – you lead by example and communicate with clarity, warmth, and confidence
    ● Excellent attention to detail and organizational skills to ensure accuracy and consistency
    ● Strong problem-solving and decision-making skills, especially in a fast-paced environment
    ● Fluency in the local language – additional languages are an advantage
    ● Tech-savvy and comfortable with reservation systems, reporting tools, and basic financial concepts
    ● A guest-centric mindset with a passion for service excellence and team development

    What you can expect from us

    We give our people everything they need to succeed. From a competitive salary that rewards your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

    Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

    IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

    So, join us and you'll become part of our ever-growing global family.

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Assistant reservations manager