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    Real Estate Agent - Dubai, United Arab Emirates - Talent Pal

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    Description

    About Our Client:

    One of Saudis leading companies in theconstruction and finishing industries manufacturing highqualitynational products that meet international standards. It strives tosupply and sell a variety of products catering to local andregional markets at competitive prices.

    Whatyou will do:

    • Setting clearperformance goals and providing regular coaching feedback andtraining to enable continuous improvement.
    • Monitoring and analyzing customer feedback surveys and metrics toidentify areas for improvement.
    • Collaborating with crossfunctional teams to implement systemimprovements and new technologies to enhance customer support.
    • Establishing (KPIs) for the customer serviceteam and tracking performance against targets generating regularreports on customer service metrics to senior management.
    • Conducting regular audits and callmonitoring to ensure compliance with quality guidelines.
    • Ensuring that all team members arewellequipped to handle various customer scenarios and challenges.

    What they do expect from you:

    • From 5 to 10 years of experiencein Customer Service Management.
    • Familiaritywith customer service software CRMs and other relevant tools tooptimize team efficiency.
    • Excellentclientfacing and internal communication skills.
    • Solid organizational skills including attention todetail and multitasking skills.
    • Must be anatural and intuitive problem solver able to anticipate and takecorrective action selfmotivated.
    • Proficientin using data to analyze customer service performance identifytrends and implement improvements.

    This job has been sourced froman external job board.
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