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    Duty Manager - Dubai, United Arab Emirates - Jumeirah Hotels and Resorts

    Jumeirah Hotels and Resorts
    Jumeirah Hotels and Resorts Dubai, United Arab Emirates

    23 hours ago

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    Description
    • To assume responsibility for all activities in the hotel in the absence of executive management.
    • To be fully aware of all activity within the hotel on a day to day basis.
    • To monitor the operation of all departments to ensure all operating standards are maintained.
    • To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance, and presentation and to instigate appropriate action if this is not achieved.
    • To assist in maintaining a high level of security for both guest and hotel property.
    • To be fully conversant with all emergency procedures and pertinent local legislation.
    • To ensure all workstations are staffed correctly.
    • To meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to their room.
    • To effectively and efficiently handle and resolve all guests' complaints and problems in all areas of the hotel.
    • To pass on the comments, suggestions and recommendations of guests to department heads and the executive committee.
    • To ensure an accurate log is kept of all incidents of note occurring.
    • To be fully conversant with the hotel credit policies and to monitor all guests accounts in the absence of the credit manager.
    • To operationally assist all departments as may be required.
    • To ensure active and effective communication between all departments during the night and between the night shift staff and the day staff.
    • To carry out performance appraisals for all night front office staff.
    • To ensure regular inspections of all hotel areas are done at least once every evening.
    • To be fully trained in assistant duty manager duties and fully understand the hotel policies and procedures specially licensing laws.
    • Keep up to date with hotel emergency procedures.
    • Be aware of hotels outside contractors' specifications i.e. pest control, carpet maintenance or window cleaning.
    • To organise on a quarterly basis the "early bird" meeting for all night staff and executive management
    • To ensure that the daily sheet is prepared with all relevant and correct information, ready for the first morning shift.
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