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    Customer Service Specialist Analytics - Dubai, United Arab Emirates - Amazon UAE

    Amazon UAE
    Amazon UAE Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 6 days ago

    Default job background
    Description
    • Build and maintain recurring metrics and reports.
    • Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
    • Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.
    • Plan and execute multiple projects, collaborating cross functionally/geographically.
    • Identify trends and opportunities to improve customer experience and reduce costs.
    • Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency.
    • Support program managers during large scale feature, product and business launches.
    • Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.

    We are open to hiring candidates to work out of one of the following locations:

    Dubai, ARE

    Basic Qualifications

    • Experience defining requirements and using data and metrics to generate business insights.
    • Bachelor's degree in Engineering, Mathematics, Statistics or similar quantitative discipline.
    • 2-3 years in relevant experience as Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent.
    • Technical skills – Advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
    • Experience with data visualization using QuickSight, Tableau, or similar tools.
    • Strong Analytical skills – has ability to start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusion relevant to the business problem.
    • Ability to present information professionally & concisely with supporting data.
    • Ability to work effectively & independently in a fast-paced environment with tight deadlines.
    • Superior verbal and written communications skills are a must, as well as the ability to work effectively with multiple teams and departments.

    Preferred Qualifications

    • 3+ years' experience in managing complex programs/ products and proven track record of delivering results
    • Background in e-commerce, retail, telecommunications, customer operations
    • Awareness and experience of automating workflows and mechanisms
    • SQL and analytical tools and techniques
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