- To work as a team with colleagues, to ensure timely service and a smooth running operation.
- To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
- To perform every guest interaction in a friendly and welcoming manner.
- To maintain professional telephone etiquette and a perfect understanding of reservation's policies and procedures.
- To be completely familiar with the services offered in the restaurant and throughout the hotel.
- To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
- To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
- To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
- To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
- Pitch in and help in service whenever the need arises.
- Work with the Cashier and relieve Cashiers on break.
- Previous experience in Food & Beverage/Restaurant operation.
- Eye for detail to achieve operational excellence.
- Excellent guest service skills.
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Restaurant Head Hostess - Dubai, United Arab Emirates - Anantara Hotels, Resorts and Spas
Description
Qualifications