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Abu Dhabi

    Director of Customer Service - Abu Dhabi, United Arab Emirates - Burjeel Holdings

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    Description
    • Lead, mentor, and motivate thecustomer service team to deliver exceptional service and achieveperformance targets.
    • Develop and implementcustomer service policies, procedures, and standards to optimizeefficiency and effectiveness.
    • Monitor andanalyse customer service metrics, identify trends, and implementstrategies to improve performance and customersatisfaction.
    • Establish and maintain strongrelationships with key stakeholders, including internal departmentsand external partners/vendors.
    • Serve as acustomer advocate within the organization, championingcustomer-centric initiatives and driving a culture of customerfocus.
    • Develop and execute training programs toenhance the skills and capabilities of the customer serviceteam.
    • Proactively address customer escalationsand resolve complex issues in a timely and satisfactorymanner.
    • Stay abreast of industry trends andbest practices in customer service, incorporating new ideas andtechnologies to enhance our serviceofferings.
    • Collaborate with cross-functionalteams to identify opportunities for process improvement and driveinitiatives to streamline operations and enhance the customerexperience.

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