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Abu Dhabi

    Head Cook - Abu Dhabi, United Arab Emirates - Café-Cantine

    Café-Cantine
    Café-Cantine Abu Dhabi, United Arab Emirates

    1 week ago

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    Description
    CUSTOMERSERVICE SUPERVISOR,HEALTHCARE(Permanent)
    Ourclient, a large healthcare company in Buffalo, NY, is looking tohire a Customer Service Supervisor to join their team. This is agreat opportunity to continue to join a well-known, growing medicalgroup.

    Responsibilities:
    • Reportdirectly to the Manager of Scheduling, Registration &ReferralManagement
    • Assistwith frontline service delivery and serve as the first point ofcontact for any employee-relatedconcern
    • Actas a mentor and role model for frontline staff, providing teammembers with tools and training to meet established servicegoals
    • Facilitatecommunication between frontline staff, other Contact Centerfunctions, andleadership
    • Managestaff schedules, approve leaves of absence, assist withpayroll
    • Create,develop, and maintain relationships to ensure the highest level ofcustomer service isprovided
    • Monitorworkflow processes between teams to ensure the highest level ofpatientsatisfaction
    • Establishappropriate escalation procedures within the team and handle allescalated account issues by staff or management in a timelymanner
    • Ensurestaff is up to date with and adhere to all compliance policies andprocedures applicable to theirroles
    • Otherduties asassigned
    Details:
    • Positionis full time, directhire
    • Positionis in-office Monday thru Friday; hours may vary but typically9:00am-5:00pmEST
    • $60,000-$75,000annually based on experience
    • 2+years supervisoryexperience
    • 2+years contact centerexperience
    • AssociatesDegree
    • Excellentcommunication skills (written andverbal)
    • Excellentinterpersonalskills
    • Strongleadershipskills
    • Detailoriented andaccurate
    • Maintaina high level ofconfidentiality
    • Strongcomputerskills
    • Abilityto multi-task and prioritize; good time managementskills
    • Relocationnot available
    • Candidatesmust be authorized to work in the United States; Visa sponsorshipis not available


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