- Manage guest queries in a friendly, timely, and efficient manner
- Ensure knowledge of menu and all products
- Follow correct reporting procedures if faced with issues
- Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
- Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
- Has a good knowledge of the restaurant's sitting arrangements
- Comply with hotel security, fire regulations and all health and safety legislation
- Positive attitude
- Native German Speaker Required.
- Good communication skills (oral and Written)
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Degree in relevant area
- Experience in Food and Beverage department and/or industry
- Full Proficiency in German.
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
-
Hostess - Native German Speaker
1 hour ago
Hilton Ras al-Khaimah, United Arab EmiratesHostess - Native German Speaker · A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. · **What will I be ...
-
Guest Relations Agent
16 hours ago
HILTON HOTELS Ras Al-Khaimah, United Arab EmiratesCheck the guest arrival reports inadvance of VIP Guest check-in and coordinate with Housekeeping onroom allocations for VIP guests · Be responsiblefor special room assignments and suiteoccupancies · Welcome and fulfill the check-inprocess of VIP Guests, including serving as an es ...
-
Guest Relations Agent
12 hours ago
HILTON HOTELS Ras Al Khaimah, United Arab EmiratesCheck the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests · Be responsible for special room assignments and suite occupancies · Welcome and fulfill the check-in process of VIP Guests, including serving as ...
-
Guest Relations Agent
5 days ago
Hilton Ras Al Khaimah, United Arab Emirates Full timeA Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. · What will I be doing ...
Hostess - Native German Speaker - Ras Al-Khaimah, United Arab Emirates - Hilton
Description
A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.
What will I be doing
As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
What are we looking for
A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: