- Minimum undergraduate degree in a technical discipline.
- PMP or equivalent professional certification is a definite plus.
- Proficiency in written and verbal communication in English is a must.
- Arabic language is a good to have but not necessary.
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Contact Centre Operator
6 days ago
Serco Plc Abu Dhabi, United Arab EmiratesContact Centre Operator (Arabic Speaker) - Subject to Contract Award · Make a difference every day · The Job Opportunity · This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part ...
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Contact Centre Supervisor
2 days ago
Serco Plc Abu Dhabi, United Arab EmiratesContact Centre Supervisor (Arabic Speaker) - Subject to Contract Award · Make a difference every day · The Job Opportunity · Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services an ...
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Contact Centre Supervisor
1 week ago
Serco Plc Abu Dhabi, United Arab EmiratesMake a difference every day · The Job Opportunity · Since 1947, Serco Middle East has been supporting governments to deliver public services across various sectors (Transport, Healthcare, Citizen Services and Defence), enabling transformation and ensuring the delivery of world cl ...
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Contact Centre Operator
6 days ago
Serco Plc Abu Dhabi, United Arab EmiratesContact Centre Operator (UAE National) - Subject to Contract Award · Make a difference every day · The Job Opportunity · This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of ...
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Contact Centre Operator
7 hours ago
Serco Plc Abu Dhabi, United Arab EmiratesContact Centre Operator · Make a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Re ...
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Contact Centre Operator
1 week ago
Serco Plc Abu Dhabi, United Arab EmiratesMake a difference every day · The Job Opportunity · This is a new opportunity to join our team and provide world class customer service in one of our new, large and open public venue. You will be working part of a large and diverse team where you will constantly interact with cus ...
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Contact Centre Team Leader
7 hours ago
Serco Plc Abu Dhabi, United Arab EmiratesContact Centre Team Leader (Arabic Speaker) - Subject to Contract Award · Make a difference every day · The Job Opportunity · We are looking for a Contact Centre Team Leader to oversee all the Contact Centre functions that will be utlilized to support this department, where you a ...
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Contact Centre Team Leader
1 week ago
Serco Plc Abu Dhabi, United Arab EmiratesMake a difference every day · The Job Opportunity · We are looking for a Contact Centre Team Leader to oversee all the Contact Centre functions that will be utlilized to support this department, where you are expected to c arry out daily auditing and checks of the systems to ensu ...
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Internship - Contact Centre
1 week ago
Daman - National Health Insurance Company Abu Dhabi, United Arab Emirates InternshipSHIPKeyrequirements; · UAEFamily book (Mandatory). · Holdingbachelor's degree with minimum GPA2.8. · Good communication skill in English ismandatory · Location: Abu Dhabi · ...
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Contact Centre Agent
7 hours ago
MEDICLINIC Abu Dhabi, United Arab EmiratesKEY RESPONSIBILITY AREASAttend to all incoming telephone calls promptly efficiently and in a professional mannerSchedule appointments according to set procedures and policiesDocument all interactions and activities relevant to the call and uses appropriate Wrap-up codeConduct all ...
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Project Manager- Contact Centre
5 days ago
Dautom Abu Dhabi, United Arab EmiratesSpecific implementation of Call Centre software. Experience with large scale network deployments. · Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable. · Excellent and asser ...
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Project Manager- Contact Centre
1 week ago
Dautom Abu Dhabi, United Arab EmiratesEssential Requirements: · Specific implementation of Call Centre software. Experience with large scale network deployments. · Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desir ...
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Contact Center Project Manager
3 days ago
Reach Employment Services Abu Dhabi, United Arab EmiratesSpecific implementation of Call Centre software. Experience with large scale network deployments. · - Demonstrable experience in managing projects with leading contact center solution providers like Microsoft, Cisco, Genesys or others will be highly desirable. · - Excellent and a ...
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Listing Team Leader
4 days ago
Don Rite Real Estate Abu Dhabi, United Arab Emirates**Minimum Requirements** · 1. 3 years related experience in the Contact Centre environment, operations, volume management and/or real-time management. · 3. Knowledge of contact centre standards, procedures and metrics. · 4. Analytical and Organizing skills and good ability to int ...
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Business Development Manager
1 week ago
Ventures Abu Dhabi, United Arab EmiratesOptimuz, a product by Ventures Middle East which offers inbound and outbound communication and customer service solutions for B2B and B2C marketing as well as operational analytics modules. · Optimuz is currently looking to hire Business Development Managers. · **Scope of work**: ...
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Customer Services Administrator
7 hours ago
Priory Wellbeing Centre Abu Dhabi, United Arab Emirates**Job Purpose** · Under the direct supervision of the Centre Manager and within established policies and procedures, the incumbent is responsible for the reception and administration duties ensuring the effective and smooth operation of the Centre. · **Responsibilities** · **Rece ...
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Female Gym Manager
2 days ago
Luana Fitness Abu Dhabi, United Arab Emiratesdesign and promote activities to meet customer demand and generate revenue · - advertise and promote the centre to increase usage, which may include commissioning and considering market research · - maintain high levels of customer care, often with a particular focus on avoiding ...
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Avaya Voice Infrastructure
1 week ago
KBC Technologies Abu Dhabi, United Arab EmiratesJob Description · - An ambitious large project is seeking for experienced SME to implement and migrate **Avaya Voice Infrastructure **for the largest Bank in Middle East. Work location is in Onsite Abu Dhabi to implement in multiple datacenters across UAE. You will be the part of ...
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Female Fitness Center Receptionist
4 days ago
Bodyfit Abu Dhabi, United Arab EmiratesWe are a fitness centre located in Abu Dhabi looking for a receptionist / admin to join and support the team on various admin tasks as well as sales and client handling. · - Welcome members to the club and assist them with whatever they need · - Welcome new clients interested in ...
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Client Services
1 day ago
Man Group plc Abu Dhabi, United Arab EmiratesThis is an exciting opportunity to join a global asset management firm who have recently opened an office in the UAE. The organisation has broad capabilities and has an AUM of nearly $150Bn.We are seeking an individual to be responsible for the day to day servicing of clients in ...
Project Manager- Contact Centre - Abu Dhabi, United Arab Emirates - Dautom
Description
Essential Requirements:
Specific implementation of Call Centre software. Experience with large scale network deployments.
Demonstrable experience in managing projects with leading contact center solution providers like Microsoft Cisco Genesys or others will be highly desirable.
Excellent and assertive communications and influencing/negotiating skills are ideal prerequisites.
Minimum 10 years of specialist technical experience ideally within a project based IT environment. During which it should include IT Project management (minimum 810 years) with good experience to industry std Project management and Development life Cycles Change implementation planning and management Systems Development Management PM tools Application support Business analysis People management.
Proven experience in working with Contact Centre business stakeholders and thoroughly understanding their requirements and translating those into technical specifications. Engage with Contact Centre team through planned and unplanned interactions to analyze performance gaps and put corrective actions in place.
Define implement & enhance end to end Contact Centre processes
Identify prioritize and drive initiatives across Business Units to push improvements efficiency root cause fix and call & complaints reduction to deliver continuous improvement
Experience of managing deployments to multiple sites and of working closely with site contacts is required.
Track Action Plans and Project execution milestones proactively and ensure on time delivery.
Strong technical skills in infrastructure areas.
Strong vendor management skills.
High level of stakeholder management capability ability to liaise with Senior executives.
Education and Certifications
Remote Work :
No