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    Reservations Agent - Dubai, United Arab Emirates - Rotana Hotels & Resorts

    Rotana Hotels & Resorts
    Rotana Hotels & Resorts Dubai, United Arab Emirates

    1 week ago

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    Description
    • Process and confirm guest roomreservations made by clients on the phone, letter orfax
    • Input all reservations into the computer,recording all pertinent information and attend to inquiries,complaints and requests regardingreservations
    • Remain up to date with all thepromotions in and around the hotel and follow establishedprocedures to process all room reservations, rates, confirmations,hotel facilities, etc.
    • Show complete productknowledge, understand rate structure and apply ratemanagement
    • Maintain established filing systemfor all correspondence and collate reports as required byReservations Manager or Supervisor
    • Promote andmaintain good public relations and endeavors to maximizebusiness
    • Maintain an accurate room status atall times
    • Ensure all incoming calls areanswered as per the Rotana standards, information received by faxis inputted and check constantly the incominge-mails
    • Organize visa request for hotel guestas per hotel policy and up-sell whenever an opportunity isidentified
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