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    Events Manager - Abu Dhabi, United Arab Emirates - Talent Pal

    Talent Pal
    Talent Pal Abu Dhabi, United Arab Emirates

    Found in: Talent AE C2 - 1 day ago

    Default job background
    Full time
    Description
    Job Number

    Job Category Event Management

    Location W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP

    Schedule Full-Time

    Located Remotely N

    Relocation N

    Position Type Management

    Job Summary

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

    CANDIDATE PROFILE

    Education And Experience

    • High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

    OR
    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

    CORE WORK ACTIVITIES

    Managing Event Logistics and Operations

    • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
    • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
    • Adheres to all standards, policies, and procedures.
    • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
    • Manages group room blocks and meeting space for average to large-sized assigned groups.
    • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
    • Uses his/her judgment to integrate current trends in event management and event design.
    • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
    • Participates in customer site inspections and assists with the sales process as necessary.
    • Performs other duties as assigned to meet business needs.
    • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.

    Ensuring and Providing Exceptional Customer Service

    • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
    • Empowers employees to provide excellent customer service.
    • Sets a positive example for guest relations.
    • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
    • Makes presence known to customer at all times during this process.
    • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
    • Follows up with customer post-event.
    • Responds to and handles guest problems and complaints.
    • Uses personal judgment and expertise to enhance the customer experience.
    • Stays available to solve problems and/or suggest alternatives to previous arrangements.
    • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Ensures hourly employees understand expectations and parameters for event activities.

    Leading Event Management Teams

    • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
    • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
    • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

    Supporting and Coordinating with the Sales and Marketing Function

    • Assists in the sales process and revenue forecasting for customer groups.
    • Up-sells products and services throughout the event process.
    • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

    Conducting Human Resources Activities

    • Reviews comment cards and guest satisfaction results with employees.
    • Observes service behaviors of employees and provides feedback to individuals and/or managers.
    • Assists in the development and implementation of corrective action plans.
    • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
    • Works with the property staff and customers to address operational challenges associated with his/her group.
    • Performs other duties as assigned to meet business needs.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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