- Lead, mentor, and motivate the customer service team to deliver exceptional service and achieve performance targets.
- Develop and implement customer service policies, procedures, and standards to optimize efficiency and effectiveness.
- Monitor and analyse customer service metrics, identify trends, and implement strategies to improve performance and customer satisfaction.
- Establish and maintain strong relationships with key stakeholders, including internal departments and external partners/vendors.
- Serve as a customer advocate within the organization, championing customer-centric initiatives and driving a culture of customer focus.
- Develop and execute training programs to enhance the skills and capabilities of the customer service team.
- Proactively address customer escalations and resolve complex issues in a timely and satisfactory manner.
- Stay abreast of industry trends and best practices in customer service, incorporating new ideas and technologies to enhance our service offerings.
- Collaborate with cross-functional teams to identify opportunities for process improvement and drive initiatives to streamline operations and enhance the customer experience.
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Customer Service
5 days ago
International Market Group for General Services Abu Dhabi, United Arab Emirates**JOB PURPOSE**: · Directly reporting to Commercial Manager, responsible of acquiring new business from new and · existing customer and ensuring customer requirements are met at the highest level of quality. · **DESCRIPTION**: · - Conduct intensive and structured prospecting for ...
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Customer Service
22 hours ago
fine home real estate Abu Dhabi, United Arab EmiratesCustomer service employee · It provides immediate support to the customer and helps him solve any problem he faces and answers all the inquiries he asks about · The most important tasks required by the job: · Resolve individual customer issues, uncover improvements, and troublesh ...
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Customer Service
1 week ago
sensetime Abu Dhabi, United Arab EmiratesPreference will be given to the applicant who can join immediately and those who have a sales and customer service experience with photography Knowledge. · **Experience**: · - customer service: 1 year (preferred) ...
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Customer Service
3 days ago
Innovative beauty and wellness Abu Dhabi, United Arab EmiratesRecruiting a customer service female, for a ladies beauty salon and therapy treatment, applicant must has experience in telephonic marketing, sales promoting, Providing customer service support and responding to customer inquiries about having experience in designing graphics wi ...
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Customer Service
3 days ago
Buyutna Property Management Abu Dhabi, United Arab EmiratesLooking for customer service coordinator **(Female Arabic Speaker and English) **with experience in real estate in the UAE, inquires follow up with the clients, arrange viewings, Negotiate prices with owners, Those who find themselves fit the conditions send their CV to the mail, ...
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Customer Service
1 week ago
Metropolitan Premium Properties Abu Dhabi, United Arab EmiratesDuties & Responsibilities · - Do inbound and outbound calls to receive client's inquiries and get feedback on our service from clients. · - Prepare and send client's feedback report. · - Prepare feedback reports for each agent, regarding actions in CRMs to be given to training an ...
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Customer Service
6 days ago
Nehal Hotel Abu Dhabi, United Arab Emirates**duties**: · - Open and maintain customer accounts by recording account information · - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting c ...
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Customer Service
1 day ago
El Barza Trading Abu Dhabi, United Arab EmiratesExcellent verbal and written communication skills. · - Computer Literate · - Ability to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · - Ability to adapt quickly, multi-task, prioritize, and mana ...
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Customer Service
3 days ago
El Barza Trading Abu Dhabi, United Arab Emirates*Excellent verbal and written communication skills. · *Good knowledge of relevant computer programs & telephone systems. · - Outstanding skills with the ability to resolve issues and address complaints*Excellent verbal and written communication skills. · *Good knowledge of releva ...
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Customer Service and Marketing
22 hours ago
Nano Technologies Company Abu Dhabi, United Arab Emirates**Customer service representative duties**: · - Open and maintain customer accounts by recording account information · - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to ...
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Customer Service Representative
22 hours ago
bankfab Abu Dhabi, United Arab EmiratesPart-time · - Sub Division: Group Operations · - Division: GCOO · **Company Description**: · - Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to ...
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Customer Service Representative
1 week ago
ADIB - Abu Dhabi Islamic Bank Abu Dhabi, United Arab EmiratesCustomer Service Representative · **Role: Customer Service Representative** · **Location**:Yas Mall Branch, Abu Dhabi** · **Role Purpose**: · To welcome and greet incoming customers and guide the customers to the service points so as to deliver quality service while projecting AD ...
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Customer Service Representative
5 days ago
TOTALCARE MOBILE REPAIR Abu Dhabi, United Arab EmiratesA customer service representative is responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times. They respond promptly to customer inquiries and communicate with customers through various channels. They acknowledge and resolve cust ...
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Customer Service Agent
5 days ago
Morafiq Aviation Services LLC Abu Dhabi, United Arab Emirates2 years of Call Centre experience · - Fluency in English and Arabic is a must. · - Customer orientation to provide excellent service and resolve any customer queries. · - Good listening and communication skills. · - Ability to work in shifts. · - Contact Center/Hospitality indust ...
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Customer Service Executive
22 hours ago
WHR Solution Abu Dhabi, United Arab Emirates**About Company**: · Holiday group is one of the renowned hospitality group in UAE having a chain of Hotels,Restaurant's and Retail stores of Alcohols in the entire UAE established in the 1980's. · **Job Descriptions**: · A Retail company in UAE is currently looking for Female ** ...
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Customer Service Executive
6 days ago
VOATII Abu Dhabi, United Arab EmiratesManaging a team of representatives offering customer support. · - Overseeing the customer service process. · - Resolving customer complaints brought to your attention. · - Creating policies and procedures. · - Planning the training and standardization of service delivery. · - Sel ...
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Customer Service Representative
1 week ago
Fast Marine Boats Abu Dhabi, United Arab EmiratesThis position plays a crucial role in ensuring a smooth and enjoyable buying experience for our boat customers. You will be responsible for building positive relationships with clients, preparing boats for delivery, and coordinating the handover process while providing exceptiona ...
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Customer Service Executive
1 week ago
BLS International Services Abu Dhabi, United Arab Emirateso Appointment slotting for prospective customers. · - Understand the applicant requirement and provide appropriate advise / information · - Documentation - scrutiny / checking and submission · - Biometrics - finger print scanning · - Collection, handover & deposit of Cash for the ...
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Customer Service Advisor
2 days ago
Webhelp Abu Dhabi, United Arab Emirates**Customer Service/Support** · **Location** · - Abu Dhabi, United Arab Emirates*** · Job Title: · Customer Service Advisor - Arabic speaker (Abu Dhabi) · **Job Description**: · This position is accountable to provide the highest standards of customer service through the provision ...
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Customer Service/receptionist
5 days ago
Class Marine Boats Trading Abu Dhabi, United Arab EmiratesPleasing personality and able to present herself professionally · - 3-5 years work experience as customer service and receptionist · - Good Microsoft Office skills · - Word, Excel, Powerpoint, Outlook · - Good telephone conversation skills · - Good problem solving skills and able ...