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Abu Dhabi

    Director of Customer Service - Abu Dhabi, United Arab Emirates - Burjeel Holdings

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    Description
    • Lead, mentor, and motivate the customer service team to deliver exceptional service and achieve performance targets.
    • Develop and implement customer service policies, procedures, and standards to optimize efficiency and effectiveness.
    • Monitor and analyse customer service metrics, identify trends, and implement strategies to improve performance and customer satisfaction.
    • Establish and maintain strong relationships with key stakeholders, including internal departments and external partners/vendors.
    • Serve as a customer advocate within the organization, championing customer-centric initiatives and driving a culture of customer focus.
    • Develop and execute training programs to enhance the skills and capabilities of the customer service team.
    • Proactively address customer escalations and resolve complex issues in a timely and satisfactory manner.
    • Stay abreast of industry trends and best practices in customer service, incorporating new ideas and technologies to enhance our service offerings.
    • Collaborate with cross-functional teams to identify opportunities for process improvement and drive initiatives to streamline operations and enhance the customer experience.

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