- Heading the Customer Service department, including on-shore and off-shore teams.
- Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
- Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
- Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
- Developing and managing the customer service department budget, allocating resources effectively.
- Develop service procedures, policies, and standards.
- Manage the functions of receiving, assessing, analysing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.
-
Student Experience Manager
1 week ago
Talent Pal Sharjah, United Arab Emirates**Wait a minute.** · **Deep inside you are looking for a new adventure with** · - **Freedom**: feeling free to work remotely or hybrid and being trusted to deliver · - **Ambition**: growing up surrounded by smart colleagues driven to create something big · - **Impact**: contribut ...
-
Student Experience Manager
1 week ago
Paradox Sharjah, United Arab Emirates**Wait a minute.** · **Deep inside you are looking for a new adventure with** · - ** Freedom**: feeling free to work remotely or hybrid and being trusted to deliver · - ** Ambition**: growing up surrounded by smart colleagues driven to create something big · - ** Impact**: contri ...
-
Purchasing Manager Construction Experience
1 week ago
Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
-
Quality Control Manager with Jci Experience
4 days ago
International Radiology Centre Sharjah, United Arab EmiratesBased in Sharjah, an opportunity has arisen for Quality Control Manager with JCI Accreditation experience at a leading medical centre.We are looking for a confident, approachable and very dynamic professional with at least two-three years of relevant experience in the United Arab ...
-
Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
-
Al Serh Al Kabeer Construction Sharjah, United Arab Emirates**Looking for Purchasing Manager with UAE experience in Construction Companies** · **Sharjah Main Office** · **Share your CV on WhatsApp at ** · **1. Role Objective**: · To develop and maintain good network of suppliers and subcontractors for the company in line with the company' ...
-
Alif International Tr. Company LLC Sharjah, United Arab Emirates1. **Sales Strategy and Target Achievement**: Develop and implement a comprehensive sales strategy for duplex rolls in the designated market. Set sales targets and ensure their achievement through effective planning, execution, and monitoring. · 2. **Business Development**: Ident ...
-
Project Manager Light Experience
58 minutes ago
OneEightyOne Dubai, United Arab EmiratesJij zorgt ervoor dat onze klanten op de afgesproken dag kunnen genieten van een waanzinnige LED experience. Je gebruikt de laatste technische LED snufjes en denkt aan alles wat nodig is. Van het regelen van de kleinste schroefjes tot aan de klimmers voor op de hoogste torens in D ...
-
Experience Manager
2 days ago
KAIZEN Asset Management Services Dubai, United Arab Emirates**About Us**: · Kaizen is a leading company known for its commitment to excellence and its innovative approach to managing owner associations. We take pride in providing exceptional services to our clients, ensuring that their properties are well-maintained and their communities ...
-
Guest Experience Manager
58 minutes ago
1st-jobs Dubai, United Arab EmiratesWe are looking for an experienced **Guest Experience Manager** for our client in **Doha, Qatar.** · The Guest Experience Manager will be responsible for ensuring the highest levels of guest satisfaction. · This position will be responsible for the daily operation of the Front Des ...
-
Experience Strategy Manager
2 days ago
Majid Al Futtaim Dubai, United Arab EmiratesAt MAF Digital, we are obsessed with building intuitive, engaging and truly transformative experiences that create great moments for our customers, every day. As an Experience Strategy Manager, you'll play a pivotal role in bringing this vision to life. · As a part of the Strateg ...
-
Guest Experience Manager
57 minutes ago
MINOR Hotels Dubai, United Arab EmiratesPlease note that this is not an exhaustive list of everything that needs to be done. Team members at Anantara World Islands always find new ways to look after the business, their guests, and their associates. Within this, the key responsibilities for this position are: · - Ensure ...
-
Sales Manager with Experience in
1 week ago
DLMC CONSULTS LLC Dubai, United Arab EmiratesWe are looking for a sales manager with experience in advertising company. · Must have minimum 2 years experience in UAE. · Fluent in Arabic and English. · Immediate joiner. · Location: Business Bay · **Salary**: AED7, AED8,000.00 per month · Ability to commute/relocate: · - Duba ...
-
Contracts Management Experience
1 week ago
ZC CONSULTING, UNIPESSOAL LDA Dubai, United Arab EmiratesContracts Management Experience**_Job Description:_** · - Responsible for structuring and negotiating financing with banking institutions._ · - _ · - Responsible for the coordination of the legal part of the companies (relations with lawyers and legal processes)._ · - _ · - Admin ...
-
Customer Experience Manager
6 days ago
Talent Pal Dubai, United Arab EmiratesMake a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...
-
Customer Experience Manager
1 week ago
Al-Futtaim Dubai, United Arab EmiratesEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real e ...
-
Customer Experience Manager
59 minutes ago
CMACGM Dubai, United Arab EmiratesLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group ...
-
Customer Experience Manager
1 week ago
Sanofi US Dubai, United Arab Emirates**Job title**: Customer Experience Manager · - Location: Dubai · - Job type: Permanent, Full time · **Our Team**: · We are seeking a highly motivated and visionary leader interested in shaping the management of people at risk of developing/or with T1 diabetes. · As the Key Accoun ...
-
Guest Experience Manager
1 week ago
InterContinental Dubai, United Arab EmiratesDo you see yourself as a Guest Experience Manager for InterContinental Hotel Dubai Festival City? · As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. · Shaped by decades of international know-how an ...
-
Experience Design Manager
1 day ago
Serco Plc Dubai, United Arab EmiratesMake a difference every day · We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Se ...