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    Customer Experience Manager - Sharjah, United Arab Emirates - Talent Higher

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    Description
    • Heading the Customer Service department, including on-shore and off-shore teams.
    • Developing and implementing yearly strategic plans to improve customer service operations, enhance customer and satisfaction, and meet business objectives.
    • Recruiting, training, and managing a team of customer service representatives, team leaders, supervisors and support staff.
    • Providing coaching, feedback, and performance evaluations to support their professional development and ensure productivity.
    • Developing and managing the customer service department budget, allocating resources effectively.
    • Develop service procedures, policies, and standards.
    • Manage the functions of receiving, assessing, analysing, resolving, and documenting customers' issues and complaints in accordance with agreed requirements.


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