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    Cluster Groups Coordinator - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description
    • Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
    • This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.
    • Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
    • Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)
    • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
    • Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
    • Produce reports and statistics as requested by the Revenue Team. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
    • Manage Group payments, cancellations, rooming lists and terms and conditions.
    • Maintains a precise filing system for all Group reservations and correspondence.
    • Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
    • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue / Sales / Operations Teams are informed of any guest feedback.
    • Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
    • Clear communication with all staff in relation to all group related topics.
    • Ensure VIP and complimentary room night procedures are adhered to.
    • Ensure Accor brand and company standards are implemented and updated.
    • Ensure security and safety procedures are updated and implemented.
    • Promotes and maintains good public relations with PCO's, travel agents, airline companies and commercial organizations and solicits business for the hotel.
    • Promotes positive working environment by developing positive team spirit.
    • Setup of confidential contracts and agreements
    • Other duties as requested.
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