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    6 months contract - Dubai, United Arab Emirates - Silkhaus

    Silkhaus
    Silkhaus Dubai, United Arab Emirates

    1 week ago

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    Description

    Responsibilities:

    ClientInteraction:
    Greet clients in a warm and welcoming manner, whetherin person, over the phone, or via digital communicationchannels.

    Information and Assistance:

    Provideaccurate information, recommendations, and assistance with a widerange of inquiries, including but not limited to diningreservations, transportation arrangements, event planning, andmore.


    Problem Resolution:
    Resolve clientconcerns and issues promptly and effectively, demonstrating aproactive and solutions-oriented approach.

    Personalization:
    Tailor services to meet individualclients' unique preferences and needs, ensuring apersonalized experience.

    Communication:
    Maintain clear and concise communication with clients and otherteam members, both written and verbal.

    Appointment Scheduling:
    Assist clients in scheduling appointmentsand managing their bookings and reservations.

    Resource Management:
    Keep updated records of available resources,including local attractions, restaurants, transportation options,and service providers.

    Quality Assurance:
    Ensure that all services provided meet the highest standards ofquality and continuously seek ways to improve servicedelivery.

    Documentation:
    Maintain detailed andaccurate records of client interactions, preferences, and servicerequests using our CRM system.

    TeamCollaboration:
    Collaborate effectively with other team members toensure seamless service delivery and share knowledge about localamenities and attractions.

    Emergency Response:
    Following established protocols, be prepared to handle emergencysituations calmly and efficiently.


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