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Food Beverage Host - Dubai, United Arab Emirates - Hilton Dubai
Description
Duties:PositionOverview:
Shift:Monday - Friday 4:00 PM - 12:30 AM Potential for some OT if theworkrequires.
Collaborateswith Workstation Support Services business units to ensure hardwareand software orders are received, configured, scheduled, andinstalled.
Ensure equipmentis labeled according to clientspecifications.
Researches,verifies, and documents device specifications according to purchaseorder and clientstandards.
Works inconjunction with service and business units to relocate equipmentas requested bydepartments.
Worksindependently while providing on-site installation, customerservice, and technical installation and/or repairs support perdepartment or individual customerrequests.
Serves astechnical and equipment liaison in the field as needed tocollaborate with other support services (e.g., Help Desk,Applications, Materials Management, etc.) Assists with end usertraining as needed and is able to explain basic concepts andprocedures such as hardware and software requirements,moves/adds/changes implications, scheduling and impacts on thecustomer of proposed break / fix options to a large and diversecustomerbase.
Maintaininventory of supplies and equipment necessary to completeinstallations or repairrequests.
Collaborate withother IT Infrastructure areas to manage parts inventory. Evaluatesand processes equipment according to IT Security policy andguidelines. May require overtime and on-callparticipation.
Education:Minimum Education and/or ExperienceRequired:
High SchoolDiploma and 2 years professional customer service experiencesupporting PC, Macintosh, desktop computing hardware and peripheralequipment - skills must include knowledge of Operating Systems andconfiguration, hardware configuration and software installation. ORAssociates degree OR two years Technical School training inComputers, Technology, Electronics or a relatedfield.
RequiredSkills:
TECHNICALASSISTANCE
DETAILORIENTATED