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    Customer Experience Manager - Dubai, United Arab Emirates - Jobot

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    Description

    Responsibilities

    • Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.
    • Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.
    • Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate insightful reports to improve customer service operations.
    • Collaborate with cross-functional teams to ensure that customer feedback informs product development and marketing strategies.
    • Handle complex and escalated customer service issues.
    • Monitor and analyze customer service performance metrics and provide regular reports to senior management.
    • Implement effective loss prevention strategies to minimize financial risk and protect company assets.
    • Train and mentor team members, fostering an environment of continuous learning and improvement.
    • Stay informed of the latest technology trends and customer service best practices to drive innovation in our customer experience strategy.

    Job Details

    Qualifications

    • A minimum of 10 years of experience in a customer service management role, preferably in the technology or retail industry.
    • Proven experience with Microsoft Dynamics or similar customer relationship management (CRM) software.
    • Demonstrated knowledge of effective loss prevention strategies.
    • Exceptional leadership skills with the ability to manage and inspire a team.
    • Strong analytical skills with the ability to interpret customer service data and metrics.
    • Excellent problem-solving skills with the ability to handle complex customer service issues.
    • Strong communication skills, both written and verbal, with the ability to effectively communicate with customers and all levels of the organization.
    • A customer-centric mindset with a passion for delivering exceptional customer experiences.
    • A bachelor's degree in Business Administration, Marketing, or a related field is preferred.


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