- Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints.
- Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives.
- Utilize Microsoft Dynamics to track customer interactions, analyze data, and generate insightful reports to improve customer service operations.
- Collaborate with cross-functional teams to ensure that customer feedback informs product development and marketing strategies.
- Handle complex and escalated customer service issues.
- Monitor and analyze customer service performance metrics and provide regular reports to senior management.
- Implement effective loss prevention strategies to minimize financial risk and protect company assets.
- Train and mentor team members, fostering an environment of continuous learning and improvement.
- Stay informed of the latest technology trends and customer service best practices to drive innovation in our customer experience strategy.
- A minimum of 10 years of experience in a customer service management role, preferably in the technology or retail industry.
- Proven experience with Microsoft Dynamics or similar customer relationship management (CRM) software.
- Demonstrated knowledge of effective loss prevention strategies.
- Exceptional leadership skills with the ability to manage and inspire a team.
- Strong analytical skills with the ability to interpret customer service data and metrics.
- Excellent problem-solving skills with the ability to handle complex customer service issues.
- Strong communication skills, both written and verbal, with the ability to effectively communicate with customers and all levels of the organization.
- A customer-centric mindset with a passion for delivering exceptional customer experiences.
- A bachelor's degree in Business Administration, Marketing, or a related field is preferred.
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Customer Experience Manager - Dubai, United Arab Emirates - Jobot
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