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Abu Dhabi

    Guest Relations Agent - Abu Dhabi, United Arab Emirates - Accor- North & Central America

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    Description
    • Greet every Guest that walks inand out of the Hotel through the main entrance revolvingdoors
    • Make our Guests and Visitors feel warmand welcome
    • Assist Guests withluggage
    • Assist Guests with directions to theFront Desk, or any other area of theHotel
    • Welcome Guests using authentically localgreetings
    • Engage in conversation with firsttime visitors, show them the lobby and thesurroundings
    • Assist the Doorman asnecessary
    • Recognize FPC Guests, welcome themback, and escort them to the FPC Desk forcheck-in
    • Offer to enroll Guests who are notcurrently FPC members
    • Additional duties, asassigned by the FPC Manager or the Front Office Manager

    Qualifications

    • Must possess outstanding Guestservices skills, responsibility, professional presentation andsophisticated communication skills
    • Impeccablegrooming
    • Must be able to handle a multitude oftasks in an intense, ever-changing environment while remaining calmand collected.
    • Must be flexible in terms ofworking hours
    • Previous experience in customerservice is an asset
    • Strong interpersonal andproblem solving abilities
    • Highly responsible& reliable


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