Jobs
>
Abu Dhabi

    Guest Relations Agent - Abu Dhabi, United Arab Emirates - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Abu Dhabi, United Arab Emirates

    2 weeks ago

    Four Seasons Hotels and Resorts background
    Description
    • Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.
    • Supervises day-to-day performance of team by reporting to Guest Relations Manager.
    • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
    • Assures that Guest Relations & Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing)
    • Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
    • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
    • Complies with Four Seasons' Work Rules and Standards of Conduct as set forth in EmPact.
    • Works harmoniously and professionally with co-workers.
    • Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures. Works closely with the Food & Beverage team to coordinate any reservations/requests for hotel managed restaurants, bars and lounges as well as event space.
    • Stores and retrieves guest packages.
    • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
    • Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, Lobby coverage & Reception
    • Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
    • Works closely with Bell Staff & Reception to ensure smooth guest arrival & departure experience.
    • The ability to know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
    • The ability to perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
    • The ability to ensure the proper handling of guest messages, mail, faxes, telexes, packages, flowers, etc.
    • The ability to work closely with the Valet Parking & Limo vendors to ensure the smooth handling of guest and patron vehicles.
    • Handling of groups, VIPs, return guests, etc. Establishes rapport with frequent visitors; keeps hotel operating departments well-informed about guests' preferences.
    • The ability to resolve guest complaints, keeping Front Office Manager or senior management well informed as to the problems and actions taken.
    • The ability to maintain the guest relations & concierge desk and storage areas in an orderly manner.
    • The ability to respond properly in any hotel emergency or safety situation.
    • The ability to perform other tasks or projects as assigned by hotel management and staff.
    • The ability to use hotel computer system and phone system.
    • Manages the Elite Guest Program to ensure maximum recognition for our most frequent guests.
    • Enhances the VIP Arrival & Departure Experiences and maximizes curbside/in-room check-in program.
    • Coordinates Amenities program with the assistance of DoF&B and DoR.
    • Facilitates special unscripted touches for guests
    • Implements guardian angel program/guest experience program
    • Has presence in lobby & outlets to connect with guests in meaningful ways
  • Hilton

    Guest Relations Agent

    2 days ago

    Hilton Abu Dhabi, United Arab Emirates

    Guest Relations Agent - Hilton Abu Dhabi Yas Island · A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As ...

  • Hilton

    Guest Relations Agent

    2 days ago

    Hilton Abu Dhabi, United Arab Emirates

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Agent, you will directly address the n ...

  • Hilton

    Guest Relations Agent

    1 week ago

    Hilton Abu Dhabi, United Arab Emirates

    A Guest Relations Agent directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. · **What will I be doing?** · As Guest Relations Agent, you will directly address the n ...

  • Fairmont Bab Al Bahr - Abu Dhabi

    Guest Relations Agent

    1 week ago

    Fairmont Bab Al Bahr - Abu Dhabi Abu Dhabi, United Arab Emirates

    Company Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that d ...

  • RIXOS

    Guest Relations Agent

    5 days ago

    RIXOS Abu Dhabi, United Arab Emirates

    **Company Description** · Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. ...

  • Property Shop Investment LLC

    Landlord Relations Agent

    9 hours ago

    Property Shop Investment LLC Abu Dhabi, United Arab Emirates

    **KEY Responsibilities and Duties within Job Specific Competencies** · **Expectation**: · - Consistently make a good first impression when calling potential customers; maintaining a friendly and professional tone at all times · - Well understanding of customer requirements to suc ...

  • Marriott International, Inc

    Guest Relations Agent

    1 day ago

    Marriott International, Inc Abu Dhabi, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · ** ...

  • Property Shop Investment LLC

    Landlord Relations Agent

    1 week ago

    Property Shop Investment LLC Abu Dhabi, United Arab Emirates

    **KEY Responsibilities and Duties within Job Specific Competencies** · **Expectation**: · - Consistently make a good first impression when calling potential customers; maintaining a friendly and professional tone at all times · - Well understanding of customer requirements to suc ...

  • Marriott International, Inc

    Guest Relations Agent

    1 week ago

    Marriott International, Inc Abu Dhabi, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...

  • Marriott International, Inc

    Guest Relations Agent

    3 days ago

    Marriott International, Inc Abu Dhabi, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...

  • Marriott International, Inc

    Guest Relations Agent

    6 days ago

    Marriott International, Inc Abu Dhabi, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...

  • GlobWorks

    Guest Relation Agent in a Hotel in UAE, Abu Dhabi

    1 week ago

    GlobWorks Abu Dhabi, United Arab Emirates

    Rixos Marina Hotel in Abu Dhabi, UAE is searching for team members to conduct brilliant operation. · Guest Relation Agent Responsibilities are: · - Welcoming guests in a friendly and professional way · - Addressing and escalating customer complaints · - Providing information abou ...

  • HILTON

    Guest Relations Agent

    1 week ago

    HILTON Abu Dhabi, United Arab Emirates

    Meet, greet and direct Guests who enter the lobby area · \t Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements · \t Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a tim ...

  • HILTON

    Guest Relations Agent

    1 week ago

    HILTON Abu Dhabi, United Arab Emirates

    Meet, greet and direct Guests who enter thelobby area · Serve as the main point of contactfor VIP Guests and ensure hotel departments are fully briefed ontheir requirements · Seek verbal feedback fromcustomers on a regular basis and respond to all Guest queries in atimely and eff ...

  • Accor- North & Central America

    Guest Relations Agent

    1 week ago

    Accor- North & Central America Abu Dhabi, United Arab Emirates

    Greet every Guest that walks inand out of the Hotel through the main entrance revolvingdoors · Make our Guests and Visitors feel warmand welcome · Assist Guests withluggage · Assist Guests with directions to theFront Desk, or any other area of theHotel · Welcome Guests using auth ...

  • Al Mira Real Estate Brokerage LLC

    Property Management Coordinator

    3 days ago

    Al Mira Real Estate Brokerage LLC Abu Dhabi, United Arab Emirates

    We are in need of Property Management Coordinator who will perform a multitude of duties to support the real estate agents on day-to-day operations. · **Responsibilities**: · - Assist and prepares documents for the agents · - Preparing monthly closed deals report · - Receiving ca ...

  • Seashore Properties

    Real Estate Agent

    1 week ago

    Seashore Properties Abu Dhabi, United Arab Emirates

    We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career i ...

  • Seashore Properties

    Real Estate Sales Agent

    1 week ago

    Seashore Properties Abu Dhabi, United Arab Emirates

    We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career i ...

  • Seashore Properties

    Real Estate Agent

    1 week ago

    Seashore Properties Abu Dhabi, United Arab Emirates

    We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career i ...

  • Seashore Properties

    Real Estate Broker

    2 days ago

    Seashore Properties Abu Dhabi, United Arab Emirates

    We are looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. Real Estate Agent responsibilities include marketing listings and providing guidance to buyers and sellers. This is a great opportunity for someone looking to grow their career i ...