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    Guest Relations Manager - Dubai, United Arab Emirates - IHG Hotels & Resorts

    IHG Hotels & Resorts
    IHG Hotels & Resorts Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

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    Description
    • Manage and oversee the Guest Relations team, ensuring excellent customer service and guest satisfaction.
    • Develop and implement guest relations strategies to enhance the overall guest experience.
    • Train and mentor Guest Relations team members, providing guidance and support.
    • Handle escalated guest issues and complaints, resolving them in a timely and satisfactory manner.
    • Maintain a strong presence at the front desk, greeting and assisting guests as needed.
    • Coordinate VIP and special guest arrivals, ensuring personalized attention and seamless check-in process.
    • Foster relationships with guests, anticipating their needs and ensuring a memorable stay.
    • Oversee the coordination of guest requests and ensure they are fulfilled promptly and accurately.
    • Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
    • Monitor guest feedback and reviews, taking necessary actions to address any areas of improvement.
    • Conduct regular staff meetings to communicate updates, share best practices, and address any issues.
    • Prepare reports on guest satisfaction, guest preferences, and other relevant metrics.
    • Assist with administrative tasks, such as scheduling, budgeting, and inventory management.

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