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    Guest Service Supervisor - Dubai, United Arab Emirates - Anantara Hotels, Resorts and Spas

    Anantara Hotels, Resorts and Spas
    Anantara Hotels, Resorts and Spas Dubai, United Arab Emirates

    5 days ago

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    Description
    • Is responsible for Guest Service function of the resort.
    • Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction.
    • Facilitate an efficient arrival and departure formality for all guests.
    • Assist guest in resort activity enquiries/requests.
    • Ensure that established levels of guest service are maintained at all times within the reception area.
    • Actively elicit guest feedback and preferences, regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
    • Ensure guest errands are executed as directed.
    • Prepare all information collaterals for guests and related departments as per the policy and standards.
    • Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.
    • Provide information on resort services and facilities, as well as local attractions and general enquires as requested.
    • Ensure a member of management is in attendance of all arrivals and departures.
    • Ensure sufficient stocking of welcome beverage, refresh towels and special departure expressions are maintained.
    • Coordinate transportation for guests in collaboration with the Concierge, Bell Captain and Bell Men including buggy and car transfers.
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