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    Reservations agent - Dubai, United Arab Emirates - Grand Mercure international business hotels

    Grand Mercure international business hotels
    Grand Mercure international business hotels Dubai, United Arab Emirates

    1 week ago

    Default job background
    Description
    • Maintain an up to date knowledgeof the hotel and local services, supply information and respond toguest queries and promote inter-hotel sales and in-housefacilities
    • Maintain and update guest historyprofiles through the Opera guest profilesystem
    • Review and prepare next day'sarrival reports for VIPs and those accorded special status,ensuring that these are highlighted to the management and necessaryrelated functions are activated
    • Block roomsensuring allocation, according to guest expectations, utilizingguest history and communicates with all related departments tocreate awareness of any specialrequirements
    • Give courtesy calls and completethe daily call log as per establishedguidelines
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