- Conduct evaluations and coaching sessions weekly, focusing on communication misses
- Monitor and track agent performance in KPIs linked to and driven by communication skills on a weekly and monthly basis to measure improvement and identify further coaching needs
- Conduct training needs analysis and prepare monthly refresher training on critical communication pieces
- Design and develop training materials and curricula
- Do other related duties assigned as needed
- Do minimum 1 refresher training per month on critical communication pieces
- Are proficient or bilingual in English
- Have at least 1 year experience in a similar position (BPO preferred)
- Are open-minded and eager to learn new things
- BPO experience in Fintech
- Full-time indefinite contract
- Performance bonus
- The option to choose from a board range of flexible benefits through MY Benefit Platform
- Medical Subscription
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
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Trainer On-site Iai
1 week ago
Webhelp Dubai, United Arab EmiratesWhat you will do in thisrole · As a Trainer on our team, youwill: · Conduct evaluations and coachingsessions weekly, focusing on communicationmisses · Monitor and track agent performance inKPIs linked to and driven by communication skills on a weekly andmonthly basis to measure i ...
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Videographer (Tagalog Speaking)
3 days ago
Social Station Dubai, United Arab Emirates**Job Description - Videographer & Video Editor (Tagalog Speaking)** · **Important Note**: Proficiency in Tagalog is a requirement for this role. We kindly request that only applicants meeting this criterion apply. Not meeting this requirement may impact your opportunities to joi ...
Trainer On-site Iai - Dubai, United Arab Emirates - Webhelp
Description
What you will do in this role
As a Trainer on our team, you will:
Your qualifications
Concentrix + Webhelp is a great match if you:
It will be a plus if you have:
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle: