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    Head Waiter/Waitress - Dubai, United Arab Emirates - AWJ Investments

    AWJ Investments
    AWJ Investments Dubai, United Arab Emirates

    2 days ago

    Default job background
    Full time
    Description
    Head Waiter/Waitress (Arabic Speaker).

    Job Purpose:
    To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers. To supervise, train and motivate team members, with the key aim of retaining and attracting new customers

    Key Result Areas:
    • Create an environment oriented to trust, open communication, creative thinking and cohesive team effort & provide the team with a vision of the project objectives.
    • Motivate and inspire team members and lead by setting a good example (role model) - behavior consistent with words.
    • Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem-solving and collaboration.
    • Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
    • Assure that the team members have the necessary education and training to effectively participate in the team
    • Encourage creativity, risk-taking, and constant improvement, Recognize and celebrate team member
    • Coordinate with internal and external partners (Staff & Guests) as necessary.
    • Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
    • Assure that the team addresses all relevant issues within the specifications and various standards.
    • Provide necessary business information.
    • Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
    • Work with floor managers to obtain the necessary resources to support the team's requirements.
    • Obtain and coordinate space, equipment, and communication lines for team members.
    • Coordinate with the floor manager to establish meeting times, places, and agendas.
    • Provide status reporting of team activities against the program plan or schedule.
    • Keep the floor manager and outlet manager of task accomplishment.
    • Communicate with the floor Manager and outlet manager about all issues that cannot be resolved by the team.
    • Provide guidance to the team based on management direction.
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