Customer Service Representative - Dubai, Dubayy (Dubai), -, United Arab Emirates - Sharaf DG

    Sharaf DG
    Sharaf DG Dubai, Dubayy (Dubai), -, United Arab Emirates

    1 week ago

    Description

    · <\/span><\/span><\/span><\/span><\/span>Promote and sell Etisalat plans tailored to businesses,
    institutions, government entities, and Emirati customers. Provide detailed
    information about plan features, benefits, and pricing to potential clients.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Identify opportunities to enhance revenue through upselling and
    cross -selling of products or services.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Ensure exceptional customer service, handling and resolving
    customer concerns promptly and professionally. <\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Maintaining a positive, empathetic, and professional attitude
    toward customers at all times.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Build sustainable relationships and trust with customer accounts
    through open and interactive communication.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Handle customer complaints, and provide appropriate solutions
    and alternatives within the time limits.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Identify and assess customers' needs to achieve satisfaction<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Follow communication procedures, guidelines, and policies<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Take the extra mile to engage customers. Respond promptly to
    customer inquiries.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Recognize, document, and alert the team leader of trends in
    customer calls.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Acknowledging and resolving customer complaints.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Take the extra mile to engage customers. Respond promptly to
    customer inquiries.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Knowing our products inside and out so that you can answer
    questions.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Keeping records of customer interactions, transactions,
    comments, and complaints.<\/span><\/span><\/span>
    <\/span><\/p>

    · <\/span><\/span><\/span><\/span><\/span><\/span>Providing feedback on the efficiency of the customer service
    process.<\/span><\/span><\/span>
    <\/span><\/p>
    <\/div><\/span>

    Requirements<\/h3>

    Requirements<\/span><\/span><\/b>
    <\/p>

    ​<\/span><\/span><\/b>
    <\/p>

    ·       Experience
    (Yrs & Field) : Minimum 1 -year experience in Call Centre
    Experience/Customer Care/Front Desk<\/span><\/span>
    <\/p>

    Educational Qualification : Graduate
    (preferred)<\/span><\/span>
    <\/p>

    Professional Certifications :
    Certification in customer service<\/span><\/span>
    <\/p>

     <\/span><\/span>
    <\/p>

    Skills & Abilities:<\/span><\/span>
    <\/p>


    • Excellent verbal and written
    communication skills<\/span><\/span>
    <\/p>


    • Strong team player.<\/span><\/span>
    <\/p>


    • Listening Skills.<\/span><\/span>
    <\/p>


    • Multi -tasking.<\/span><\/span>
    <\/p>


    • Problem solver<\/span><\/span>
    <\/p>


    • Computer proficiency<\/span><\/span>
    <\/p>

     <\/span><\/span>
    <\/p>
    <\/div><\/span>

  • Emiratization Officer

    3 days ago

    Intelligent Solutions Dubai, Dubayy (Dubai), -, United Arab Emirates

    We are seeking an Emiratization Officer to lead and implement our UAE National strategy across recruitment development and retention. The role is responsible for leading Emirati hiring initiatives partnering with universities government agencies and platforms such as Nafis. · Lea ...

  • Receptionist

    2 weeks ago

    InZone Corporate Services Provider Dubai, Dubayy (Dubai), -, United Arab Emirates

    As a Receptionist, you · will be the first point of contact for visitors and callers, providing · exceptional customer service and administrative support. · ...

  • Key Account Manager

    3 days ago

    Sharaf DG Dubai, Dubayy (Dubai), -, United Arab Emirates

    The Key Account Manager will be responsible to maintain and expand relationships with strategically important customers. · Maintain and expand relationships with strategically important customers. · Achieve sales targets and assigned strategic account objectives. · ...

  • Receptionist

    1 day ago

    Kavak GCC Dubai, Dubayy (Dubai), -, United Arab Emirates

    Greet and welcome visitors in a professional and friendly manner. · Answer, screen, and forward incoming phone calls promptly. · Manage the reception area, ensuring it is tidy and organized. · ...

  • Training Executive

    4 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    An exhilarating opportunity to join The World's Hottest Luxury Hotel Group. Disruptive by design, FIVE Hotels and Resorts is redefining 'FIVE-star' hospitality. · ...

  • Floor Supervisor

    2 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    We are seeking a driven self-starter with excellent communication, leadership, and organisational skills to join our team as a Floor Supervisor. The ideal candidate will have experience in luxury hotel environments and fine dining restaurants. · ...

  • Director of Rooms

    2 weeks ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    Job summary: Are You Ready for · a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by · Design, FIVE Hotels and Resorts is Redefining 'FIVE -Star' Hospitality and · Setting the Gold Standard across the Industry. · ...

  • Product Specialist

    1 week ago

    Dubimed Medical Supplies Trading Dubai, Dubayy (Dubai), -, United Arab Emirates

    DUBIMED Medical Supplies Trading LLC is seeking a skilled Product Specialist to join their team in Dubai. The ideal candidate must have a deep understanding of Dermatology and Aesthetic products. · ...

  • Head of B2B

    6 days ago

    InZone Corporate Services Provider Dubai, Dubayy (Dubai), -, United Arab Emirates

    Job summary · We are seeking an experienced and strategic Head of B2B to lead our business-to-business division. · and drive sustainable growth.Develop and implement a comprehensive B2B strategy to achieve business growth and revenue targets. · Identify, target, and acquire new c ...

  • Residences Manager

    6 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    An Exhilarating Opportunity with The World's Hottest Luxury Hotel Group. Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality. · ...

  • Intern - Food & Beverage

    5 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE -Star' Hospitality and Setting the Gold Standard across the Industry. · Completes all Tasks Assigned by the Supervisor with 'FIVE -S ...

  • Assistant Concierge Manager

    1 week ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    We are looking for a driven self-starter to join our team as an Assistant Concierge Manager. As a member of our front office team, you will be responsible for delivering exceptional guest experiences across our award-winning lifestyle destinations. · ...

  • Guest Services Agent

    4 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    A Guest Services Agent role at FIVE Hotels and Resorts involves extending a warm welcome to guests, addressing their service needs with exceptional care and attention. The candidate must have excellent communication skills, both verbal and written, with fluency in English. They s ...

  • Butler

    1 week ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    A Butler will empower you to deliver exceptional experiences across our award-winning lifestyle destinations. You will be part of the front office team and work closely with other departments such as housekeeping and concierge to maintain the highest FIVE-Star standards for our g ...

  • Duty Manager

    1 week ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    The opportunity to join FIVE Hotels & Resorts as a Duty Manager offers an exhilarating experience with a luxury hotel group that redefines 'five-star' hospitality. · ...

  • Spa Receptionist

    4 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    +Job summary · The candidate will join FIVE Tribe as Spa Receptionist, receiving guests with precision information. · +ResponsibilitiesAnswers telephone calls promptly providing guests with precise information. · ...

  • VIP Waiter/Waitress

    3 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    + An Exhilarating Opportunity+ Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE -Star' Hospitality and Setting the Gold Standard across the Industry.+ Join the FIVE Tribe - and Get ...

  • Waiter/Waitress - FIVE Jumeirah Village

    3 days ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    An Exhilarating · Opportunity</span></u></b> · </p> · A Driven · Self -Starter, you have Excellent Communication, Leadership and Organisational · Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and · Implement Innovative Solutions in a Fast -Paced Enviro ...

  • Finance Manager

    2 weeks ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    Join the FIVE Tribe - and Get Ready to Make Waves. · Ensures the Finance Team produces Month-End Closing Reports... · Guarantees the Balance Sheets accurately reflect FIVE's Assets... · ...

  • Assistant Front Office Manager

    1 week ago

    FIVE Hotels and Resorts Dubai, Dubayy (Dubai), -, United Arab Emirates

    A Driven Self-Starter with Excellent Communication and Organisational Skills. Join our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. · ...

Jobs
>
Customer service representative