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Sharjah

    Duty Manager - Sharjah, United Arab Emirates - Novotel

    Novotel
    Novotel Sharjah, United Arab Emirates

    1 day ago

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    Description
    • Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.
    • Handle different guest challenges and situations and be part of the first response emergency team.
    • Attend VIP's arrival.
    • Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
    • Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
    • Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
    • Maintain and improve quality service in Front Office.
    • Be aware of room status and also the competitors' status.
    • Optimise the occupancy rate and average room rate.
    • Check the management of "no-show"
    • Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
    • Ensure that all entries in the logbook are read and followed up if necessary.
    • Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
    • Make sure that an ACCOR and Brand policies are respected

    Qualifications

    • Guest focused personality is essential; experience is an asset
    • Prior experience working with Opera or a related system
    • Strong interpersonal and problem solving abilities
    • Fluency in English; additional languages are a plus
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