Head of SME - Dubai, United Arab Emirates - CBD

Description

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile.

Job Purpose:

To lead 'all product' Treasury coverage of SME & Personal Banking clients and drive high quality, repeat business and revenue streams through diversified and optimised penetration of the respective components

Principal Accountabilities:

Strategy. Design, implement and tactically manage a clear strategic roadmap for the business, consistent with the broader Global Markets Solutions strategy determined by the Head of Global Markets Solutions. Cascade the strategy to direct reports and stakeholders with clarity and consistency to build brand recognition of CBD's Treasury capabilities and optimally position the offering during the progressive stages of growth.

Leadership. Lead a team of four sales professionals centred on a culture of customer experience, ownership, productivity and continuous improvement. Drive excellence in operating standards and work closely with the Trading & Structuring Desks to establish partnerships in managing all aspects of customer FX business, product development, automation and digitalization. Coach and manage staff performance, build motivation and drive ongoing development of skill sets through both internal and external training. Ensure the business resourced effectively.

Automation & Digitalization. Take a lead role in all projects designed to a) replace manual processes with automated solutions and b) new digital product offerings that underpin controlled growth of commoditized business activity. Deliver excellence in stakeholder management during project implementation and be accountable for the success of all business outcomes.

Revenue. Deliver sustainable profitability over the medium to long term from FX Flow and other Treasury products. Drive the budget setting process in conjunction with Head of Global Markets Solutions and meet targets set. Build "trust based" long term customer relationships that will deliver high quality, repeat revenue streams with all risks to revenue volatility minimized. Introduce initiatives to address concentration risk and demonstrate forward planning to progressively strengthen customer penetration.

Internal Relationships. Work closely with Trading & ALM Desks to deliver a high quality customer experience, whilst managing the position implications from FX flows across all channels. Collaborate with PBG Product Heads to deliver co-owned initiatives and with senior members of the Relationship Coverage team to drive high quality, collective customer contact, in both cases working to clear timelines to closure. Work with Structuring to reduce revenue reliance on FX spot.

Product Development & Service Offering. Contribute to the CBD Treasury brand build through an expanded product/service offering, taking the lead in working groups to engage stakeholders and promote collective ownership. Prepare business cases as required and set the agenda for diversifying revenue contributions. Differentiate service delivery through a customer tiering framework, automating processes for lower level commoditized elements of the portfolio wherever possible.

Marketing. Set internal and external agendas for marketing Treasury capabilities, built around innovation to differentiate the PBG customer experience. Develop incentive plans to drive business volumes, both direct with clients and through enhanced origination by Relationship Managers.

Origination & Sales Process. Oversee Sales contact with all clients within the portfolio, ensuring that relationships are developed and strengthened at both senior & transactional levels to maximise closing potential. Develop, implement and improve a framework to manage contact and set agendas for NTB and Franchise customers.

Risk & Compliance. Stay abreast of CBD's Compliance agenda and ensure that the business is equipped to adhere to all directives issued. As a stakeholder in the business impact of Compliance decisions, work closely with decision makers to anticipate future developments and prepare for their revenue impact accordingly. Adhere to all Risk policies and set terms for all collateral backed PFE transactions under the relevant Product Programme. Report concerns over customer activities to required areas when sighted. Own the completion of IMA and commercial negotiation of all ISDA documents, where necessary.

Market Knowledge. Stay abreast of developments across all financial markets as the basis for pro-actively updating clients and responding to any specific enquiries. Display a professional, knowledgeable and service driven approach at all times, delivering to deadlines set and contributing to brand development

Education and Experience:

Master's degree in Finance, Economics, Business Administration, or related field

12 years+ experience in a Treasury & Finance field with at least 7 years in an active Dealing Room of a Bank

Strong Treasury product knowledge across all asset classes

Knowledge of banking operations, credit and risk management.

Good knowledge and experience in an emerging market economy would be a definite advantage