Team Leader - United Arab Emirates - Jumeirah

    Jumeirah
    Jumeirah United Arab Emirates

    2 hours ago

    Description
    Description

    About Jumeirah

    Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

    About Madinat Jumeirah

    Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs and some of the region's most versatile event and conference spaces. 

    About the Job:

    An opportunity has arisen for a Team Leader to join the F&B Service team in Jumeirah Al Naseem. The main duties and responsibilities of this role:

    • Supervise daily operations and guide the F&B service team to meet departmental goals and service standards.
    • Lead pre-shift briefings to communicate duties, updates, and directives from management to ensure team alignment.
    • Delegate tasks effectively and ensure team members are motivated, productive, and delivering consistent guest service.
    • Handle guest inquiries and complaints professionally, ensuring resolution and escalation where needed.
    • Maintain accurate reports and records and conduct regular checks and audits to uphold service quality and compliance.
    • Provide expert guidance on food, beverage, and destination dining themes, ensuring a memorable guest experience.

    About You:

    The ideal candidate for this position will have the following experience and qualifications:

    • One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
    • Proficient in English and a second language (Russian or European languages are desirable).
    • Strong knowledge of Microsoft Office products, Opera (Cloud), Micros and Sevenrooms.
    • Experience working in a multi-cultural environment; confident in successfully handling complaints of various severity.

    About the Benefits 

    At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. 

    Benefits include:

    • Supportive and inclusive work environment
    • Access to Learning & Development programmes and clear career pathways
    • Opportunities for internal mobility within our global network
    • Colleague discounts on food, beverage, and hotel stays worldwide 
    • Company -provided shared accommodation
    • Comprehensive healthcare and life insurance coverage 
    • Paid annual leave and flight from your home country
    • Performance -based incentives tailored to your role 
    • Competitive tax -free salary paid in UAE Dirhams (AED)
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Team leader