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    Duty Manager - Dubai, United Arab Emirates - AccorHotels

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    Description
    • Manage and supervise all tasks of his/her staff to ensure guests receive prompt, cordial attention and personal recognition
    • Assist the Front Office Manager in all aspects of his/her duties
    • Ensure repeat guests and other VIPs receive special attention and recognition
    • Control room availability, room types, accuracy of room count and rate categories
    • Maximize occupancy, revenue & average rate while maintaining high service standards
    • Liaise with Housekeeping Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to
    • Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met
    • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
    • Know system recovery procedures
    • Interpret computer reports and compile relevant statistics for front office
    • Approve upgrades and special amenities in absence of manager
    • Maintain inter-departmental relationships to ensure seamless customer service
    • Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival
    • Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movements
    • Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, appearance
    • Work with the HR Manager to ensure productive departmental performance
    • Work with Finance in the preparation and management of the department's budget
    • Adhere to OH&S policies and procedures and ensure all direct reports do the same.

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